​Thank you to the users who have completed this so far; if this is outstanding, please ensure the upgrade is completed as soon as possible.

Please note: If the update is not installed on your device by the 5th of Feb 2024, the update will be automatically installed on your device. This will result in a reboot of your device, so please schedule your install prior to this date to avoid any unnecessary disruption.

The Cisco AnyConnect Secure Mobility Client which enables connections to the Napier network from managed laptops requires an important update.

You can now download and install the update for the Cisco AnyConnect Secure Mobility Client from the company portal. Please note that the installation process may interrupt your connections to university services, especially if you are working remotely. Therefore, we recommend that you plan your upgrade at a convenient time and save all your work before you start, as your laptop will restart automatically.

How do I install the update?

You can access this update via the Company Portal. Find out how to do so here.

After rebooting your laptop, your update has completed, and you can continue to work normally.

Please note that if the update is not installed on your device by the 5th of Feb 2024, the update will be automatically installed on your device. This will result in a reboot of your device, so please schedule your install prior to this date to avoid any unnecessary disruption.

If you have any issues with this update, please contact the IS Service Desk for further advice.

Thank you for supporting Information Services in keeping the University, its people, and its essential services safe.

Kind regards, 
Information Services