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Contact Us

 

Contact Us imageInformation Services can be contacted 24 hours a day, 365 days a year!

 

View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base

Log and track your own calls

Contact the IS Service Desk by Telephone or Email

IT Support Tool (on campus)

IT Computer Suite Helpdesks (on campus)

Customer Thermometer

 

Log and Track your own Calls

 

UniDesk Self Service is now available enabling you to log and track calls anytime from anywhere 24/7!

 

To find out how to log and track calls and for more information on UniDesk visit askNapier and search for "UniDesk".

 

Please note:  all calls logged via self service will be handled during our advertised opening hours which can be found below.

 

Contact the IS Service Desk by Telephone or Email

 

Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year.
Tel: +44 (0)131 455 3000
Email:  ISServiceDesk@napier.ac.uk.

 

  • The IS Service Desk provide telephone and email support during core hours. 
  • Out of hours support is provided via the NorMAN Helpline.

 

A summary of IS Service Desk support cover can be found below:

 

Core Hours

Out of Hours

Mon - Fri:           8:45am - 8pm

Sat & Sun:         8:45am - 5pm

All other times

 

Provided by:  IS Service Desk

Provided by:  NorMAN

 

Contact:

Tel: +44 (0)131 455 3000
Email: ISServiceDesk@napier.ac.uk.

Please note:  if you email the IS Service Desk out of hours, you will receive a response from the NorMAN email address rather than the IS Service Desk.

 

Please note: whilst the out of hours support staff will be able to resolve the majority of queries there will be some occasions when your call will be logged and dealt with during core service hours, in this case you will be given a NorMAN call reference number.

 

Further information about Library out of hours support can be found on the Library intranet pages

 

IT Support Tool (on campus only)

 

IT Support Tool iconWhen working on campus you can submit queries, files and desktop screenshots directly to the IS Service Desk using the IT Support Tool icon on your desktop. 

 

Further information can be found in the IT Support Tool Guide 

 

IT Computer Suite Helpdesks (on campus only)

 

Face to face support is available at the on campus helpdesks (JKCC at Merchiston, Younger suite at Craiglockhart and LRC level 2 at Sighthill), further information is available on myNapier.

 

Customer Thermometer

 

Please be aware that the IS Service Desk team employ a secure third party, Customer Thermometer, to collect feedback on the service you receive from the University’s IT Support Desk.  Find out more...

 

The information is only used for the purposes of managing feedback responses and will not be used for any other purposes or added to any mailing list. We value your feedback and privacy.

 

If you would like further information please see Customer Thermometer’s security and privacy policies.