Information Services can be contacted 24 hours a day, 365 days a year!
View the Status of the University's Online Services
Do you have a question about any of our services? If so check out our askNapier Knowledge Base.
Log and track your own calls
Contact the IS Service Desk by Telephone or Email
IT Support Tool (on campus)
IT Computer Suite Helpdesks (on campus)
UniDesk Self Service is now available enabling you to log and track calls anytime from anywhere 24/7!
To find out how to log and track calls and for more information on UniDesk visit askNapier and search for "UniDesk".
Please note: all calls logged via self service will be handled during our advertised opening hours which can be found below.
Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year.
Tel: +44 (0)131 455 3000
- The IS Service Desk provide telephone and email support during core hours.
- Out of hours support is provided via the NorMAN Helpline.
A summary of IS Service Desk support cover can be found below:
Out of Hours
Mon - Fri: 8:45am - 8pm
Sat & Sun: 8:45am - 5pm
All other times
Provided by: IS Service Desk
Provided by: NorMAN
Tel: +44 (0)131 455 3000
Please note: if you email the IS Service Desk out of hours, you will receive a response from the NorMAN email address rather than the IS Service Desk.
Please note: whilst the out of hours support staff will be able to resolve the majority of queries there will be some occasions when your call will be logged and dealt with during core service hours, in this case you will be given a NorMAN call reference number.
Further information about Library out of hours support can be found on the Library intranet pages.
When working on campus you can submit queries, files and desktop screenshots directly to the IS Service Desk using the IT Support Tool icon on your desktop.
Further information can be found in the IT Support Tool Guide
Face to face support is available at the on campus helpdesks (JKCC at Merchiston, Younger suite at Craiglockhart and LRC level 2 at Sighthill), further information is available on myNapier.
Please be aware that the IS Service Desk team employ a secure third party, Customer Thermometer, to collect feedback on the service you receive from the University’s IT Support Desk. Find out more...
The information is only used for the purposes of managing feedback responses and will not be used for any other purposes or added to any mailing list. We value your feedback and privacy.
If you would like further information please see Customer Thermometer’s security and privacy policies.