Your Virus Protection
The University is committed to helping protect your data and equipment from viruses by:
Please note: we will take action to protect the University network if an individual's machine or account is compromised, for example we may need to disable the individual's account.
Virus Protection Frequently Asked Questions
How can I get hold of the free anti-virus and anti-spyware software?
What is the automated email protection?
What is a Virus?
How do I know if my computer has a virus?
What can I do to protect myself from viruses?
What do I do if I receive unwanted email messages?
What is a virus hoax?
What is Spyware?
How do I disable popups?
Q: How can I get hold of the free anti-virus and anti-spyware software?
A: You can download the free anti-virus and anti-spyware software by logging in to the Software Download Service.
Before downloading the software you should read the Anti-Virus and Anti-Spyware Software Download Guide.
Q: What is the automated email protection?
A: All incoming email messages are scanned for viruses and junk mail using an automated email protection system, messages exchanged within the University are not affected.
Occasionally legitimate messages may be blocked and if you consider the message to be genuine then contact IS Service Desk, please note blocked messages are only held for 10 days.
Additional information can be found in the Unsolicited Email Protection document.
Q: What is a virus?
A: A virus is any program designed to access your computer without your knowledge or permission.
Viruses vary in impact but generally they can corrupt your computer and destroy data.
Most attach themselves to other files in order to duplicate. They can then spread to other computers via email or file transfer.
Go to the McAfee website to view a list of current threats.
Q: How do I know if my computer has a virus?
A: Your computer may have a virus if any of the following occur:
- Poor performance
- Applications crashing unexpectedly
- Unusual pop-up windows appearing
- Web pages opening at random
- Pop up message from McAfee appears.
If you experience any of these symptoms then you are at risk. You should stop using the computer immediately and contact IS Service Desk for advice:
Telephone: ext 3000 (0131 455 3000 from an external line)
Q: What can I do to protect myself from viruses?
A: Firstly ensure you’ve downloaded the free anti-virus software.
Follow these steps to help protect yourself:
- Don’t view, open or run email attachments unless you’re sure they’re safe.
- Check the source of incoming emails – is it a trusted source?
- Be particularly wary of attachments that contain executable files which may launch dangerous programs (filenames end in: .exe, .ini, .bat, .pif, .vbs)
- If an attachments looks suspicious don’t take the risk – just delete it!
- Disable popups which can be used by hackers to entice you to download software.
Q: What do I do if I receive unwanted email messages?
A: The automated email protection system will protect you from most unsolicited emails but unfortunately spammers are continuously inventing with new ways of targeting users and some unwanted messages may infiltrate the system.
If you receive junk email then you can forward the message to: Abuse@frontbridge.com.
Please don’t forward the junk message to IS Service Desk.
Additional information can be found on the Email Security page.
Q: What is a virus hoax?
A: Often virus warnings sent via email are hoaxes. If you receive a hoax virus email, delete the email and do not forward it to anyone else. Go to the McAfee website to view a list of current virus hoaxes.
Q: What is spyware?
A: Spyware (also referred to as Adware) is a program that secretly monitors your actions as you surf the internet.
It's often used by companies wishing to gather information about customers e.g. to target adverts. Occasionally the software is also used by hackers.
Anti-spyware software is built into the anti-virus software installed on all desktops at the University and in the anti-virus software for home use. When you scan for viruses on your desktop, spyware is also scanned.
Q: How do I disable popups?
A: Pop up blockers are on the Edinburgh Napier University desktop as default.
To switch them on, on your home PC:
Internet Explorer users: Tools > Internet Options > Privacy > ensure the Block pop-ups button is checked.
Firefox users: Tools > Options > Content > ensure the Block popup Windows box is checked.