- Be a consistent point of contact
- Actively engage with individual students to achieve their desired learning outcomes
Be a consistent point of contact
At Edinburgh Napier University, PDTs are designated as a sustained and first point of reference/contact for individual students. All students should be allocated a PDT; sometimes this individual may also be the student’s programme or module leader.
Promote Active Engagement: Be proactive, not reactive
The PDT role is a proactive role, and the PDT should arrange to meet with their allocated students soon after they arrive at university, usually within the first three weeks. First meetings are important as this is the time when students are settling into university life and can be a period of uncertainty for some of them. It is evident from the literature that the first year is an important time in terms of student retention (Lindsay, 2011), so it is worthwhile investing time in developing the PDT relationship early on.
Regular appointments should be arranged, at least twice a year; these can either be individual or small group meetings as appropriate depending on the programme and student need. Meetings can take a variety of formats, either face-to-face or online, depending on your student group and programme. The PDT system needs to be adaptable to a potentially wide-ranging variety of student needs, and it is within the remit of the PDT role in different Faculties/Schools to tailor the PDT provision to meet these needs.
Aim to respond to any queries within three working days. If you will be out of the office, your out-of-office reply should indicate who to contact if the query is urgent.