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Facilities Helpdesk 

Monday to Friday, 8.45am to 5.00pm

 

ext 5000 or 0131 455 5000

facilitieshelpdesk@napier.ac.uk

 

 

We deal with enquiries for; 

  • Building repairs or faults (internal/external)
  • Grounds repairs or improvements
  • Minor works, improvements and development requests
  • Porter requests (incl. campus deliveries and room setups for meeting and classrooms)
  • Student accommodation fault or repairs
  • Room Booking Online System (ad hoc)
  • Engage XN System (Back Office only)
  • Room Moves Online System
  • Digital Signage and Intranet pages (Property & Facilities only)

 

Outwith these hours, please contact Security Control on ext: 6119 or 0131 455 6119.  

 

Emergency Response procedures should be followed, if the situation is extreme.  Please contact Security Control (Emergency number), ext: 4444 or 0131 455 4444.

  

Please refer to Facilities Helpdesk Team Service Level Agreements (SLA) below:- 

Service Requests for:  Target Response
 Facilities Helpdesk  48 hours
Room Bookings 48 hours
   Engage - Back Office  72 hours