I was delighted that Information Services (IS) and colleagues in the University Secretary’s Group have achieved the Customer Service Excellence standard last month, this is a very significant achievement for us.
We received more good news in IS last week with confirmation that Willie Mitchell, Central support supervisor has been nominated for the ‘support professional of the year’ award at the IT Service and Support Awards 2016. This recognition exemplifies Information Services commitment to supporting our staff and students, well done Willie.
Myself and the team are currently working on a draft Information Strategy, taking a holistic view of data, information, infrastructure, culture and behaviours that will contribute to executing those activities that will support Strategy 2020. We are meeting with staff and students as part of the strategy development so that we can put them at the heart of what we do. Please contact me if you have any views on what should be in our strategy.
Supporting our researchers
The University's research community is one of our most important stakeholders. Our Library teams led by Malcolm Jones, are busy working on enhancing our range of research support services, which we believe will assist researchers with effectively using information and technology in their research. We will soon be launching intranet pages with advice and guidance about these services – more soon! A few things that will be of interest to our researchers are:
- Leap into research - A brand new three day researcher development event jointly organised by Information Services and the Research & Innovation Office. Come and learn how you can tap into important skills and knowledge to support your research activities. Some sessions are fully booked but there are is still some availability. Book here now!
- Make sure your work is eligible for the next REF – From 1 April 2016, as soon as your work is accepted for publication, you have three months to add your work to the Repository and send the evidence of acceptance to firstname.lastname@example.org. More about this and other Open Access matters in our blogsite.
Supporting the academic agenda
We are working closely with Brian Webster-Henderson and his colleagues to consider and pilot technologies, furniture and spaces that better support active learning. Taking classrooms beyond their existing boundaries and stretching the concept of active learning beyond physical boundaries. We are helping produce analytics that inform how we might improve our Virtual Learning Environment and the student experience whether on or off campus.
In January colleagues in Governance Services and IS visited each campus for the Information Security Roadshows. There is new Information Security Awareness online training for staff. For further information on the roadshows please visit the Information Security pages.
Please don’t hesitate to get in touch with any questions.
Director, Information Services