IS Campus Support Team shortlisted for a Holyrood Connect Award
We are delighted to announce that the Information Services Campus Support Team have been shortlisted for the “Connect ICT Team Award” at this year’s Holyrood Connect Awards.
The Campus Support Team consists of 37 staff members operating across our 3 campuses. They provide face to face support for Library and IT enquiries, actioning support calls and requests via the department’s service management system (UniDesk).
This nomination recognises the excellent work they do, not only in supporting the University’s staff and students but also their involvement in University projects and their pro-active approach to identifying improvement opportunities and acting on feedback.
Sally Jorjani, Head of Customer Service and Business Change said:
“This is fantastic recognition for our Campus Support Team and all the hard work and dedication they continuously apply.
Sheila Barcroft, Campus Support Manager commented:
“Delighted the Campus Team has been shortlisted for this award which reflects the excellent service provided by the team on a daily basis and the high level of customer satisfaction already displayed in Student Surveys, Customer Thermometer and CSE - Well done everyone!"
John Fairley, Campus Support Manager said:
“It’s great to hear the Campus Teams are to be short listed for this award. Everyone constantly provides top-notch customer service, and every request is dealt with quickly, efficiently, with a smile and a positive attitude. It’s well deserved recognition and an excellent appreciation of all the teams diligence and dedication. -- Well done everyone….”
Well done to the team!
The Awards dinner will be held on 21st June at Dynamic Earth in Edinburgh.