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YOU ARE HERE: Skip Navigation LinksEdinburgh Napier Staff Intranet > Service Depts > Information Services > Our Services For You

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Library and IT Helpdesk Support

What we can do for you
  • We are here to help you with all your Library and IT enquiries.

You can expect us to
  • ​Keep our helpdesks staffed during core opening hours in Trimesters 1 & 2
  • Acknowledge reported issues and aim to resolve your concerns as soon as possible
  • Respond to enquiries to mailboxes within three working hours in 95% of cases
  • Provide 24/7 support through the Out of Hours Helpline service / NorMAN

We expect you to
  • ​Familiarise yourself with the support materials available on myNapier and the Staff Intranet before contacting a Library Helpdesk or the IS Service Desk
  • Bring your staff / student ID card when reporting an issue at a Helpdesk
  • Be aware and abide by the “Information Security Policy” governing the use of University’s PCs

Where to find it
IT Support:
Telephone: 0131 455 3000
Library Enquiries:
Telephone: 0131 455 3500

Who can use it
  • Staff and students.

When is it available
  • Face to face support at our Libraries and Computer Suites is available throughout staffed opening hours.
  • For more information about 24/7 Out of Hours support view our Library and IT websites.

Charges
  • This service is free of charge