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YOU ARE HERE: Skip Navigation LinksEdinburgh Napier Staff Intranet > Service Depts > Information Services > Our Services For You

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Classroom Support

What we can do for you
  • We provide support for Audio Visual (AV) and IT equipment within teaching and meeting rooms. For more information visit our website.

You can expect us to
  • ​Provide necessary equipment and instructions for its use in all University teaching spaces with 20 or more seats
  • Attend to equipment within 15 minutes of a fault being reported to the IS Service Desk by telephone in 95% of cases during staffed hours
  • Respond to emails and voicemail received by the IS Service Desk within two hours during staffed hours in 95% of cases

We expect you to
  • ​Familiarise yourself with the Classroom AV and IT equipment and attend pre-term training sessions
  • Inform us about additional training needs
  • Maintain the optimal level of knowledge and understanding of the university systems to make the best use of available technology to support learning, teaching and research

Where to find it

Who can use it
  • Staff and Students.

When is it available

Charges
  • This service is free of charge.