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As School Support Enhancement Leads we are responsible for leadership and management across S3 to continuously improve our business processes and the student experience. In this context our role includes the development and implementation of specific initiatives designed to ensure that our services are accessible, efficient and responsive while delivering consistency, value for money and regulatory compliance. Our aim is to ensure support is efficient and coherent and thus releases academic colleagues to concentrate on delivering their schools’ academic priorities and actively support delivery of an unrivalled student experience. The above activities are currently being undertaken with the service.

Please get in touch with any questions/ comments/ suggestions. We look forward to working with you.

Sharon (SN) (X 5684) and Victoria (VH) (X 2425)

Email: s.nairn@napier.ac.uk v.heathwood@napier.ac.uk

Title Stage Activity Type SSEL Name
Business Continuity Planning 3. Open Other V Heathwood
Digital Competencies 3. Open Other V Heathwood

​The University is working towards online submission being the norm as session 2017/18 progresses. As increasing amounts of coursework is submitted on line work is needed to ensure that S3 staff have the necessary skills to support activity.

As other University strategic projects deliver (including outputs from MOASR) work is needed to ensure that staff in S3 are equipped with the necessary skills and understanding to support activity.  

Examination Process 2. Appraised Review SN
Extenuating Circumstances/Fit to Sit 3. Open Review SN
External Moderation of Assessments 2. Appraised Process Improvement Team SN
Feedback mechanism for iPoint 3. Open Other V Heathwood

In spirit of the conitnuous improvement and customer service focus of S3 there is a need to ensure that we engage with those interacting with the iPoints to get feedback on the services provided. The feedback mechanism will have ready reporting built into it to help ensure corrective action can be taken.

Finance 3. Open Process Mapping V Heathwood

​When student status moves to results withheld it impacts on the university facilitties and systems that the student can access. Communications from the university are also restricted to the student. It is recognised that there is a need to protect the student experience wherever possible and ensure efficiency around the processes connected with progressing recovery of a student debt. In this context work is commissioned between the Finance, Student Systems and Business Process teams and S3.

Fit to Sit 3. Open Process Improvement Team V Heathwood

​The Fit to Sit Regulations were introduced in session 2015/16. After their first year of operation they were reviewed/evaluated and a number of recommendations. One recommendation related to moving submission of DA1 and EC1 forms to an electronic system.  

 

Focus Groups 3. Open Other V Heathwood

​S3 commissioned series of focus groups to hear from academic staff more information on what it is like to interact with the S3. These groups aimed to provide information to supplement and provide further depth to survey feedback previously gathered by S3. The findings of the focus group will be used to inform an action plan.

 

Induction for Academic Staff 3. Open Project (contribute) SN
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