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As School Support Enhancement Leads we are responsible for leadership and management across S3 to continuously improve our business processes and the student experience. In this context our role includes the development and implementation of specific initiatives designed to ensure that our services are accessible, efficient and responsive while delivering consistency, value for money and regulatory compliance. Our aim is to ensure support is efficient and coherent and thus releases academic colleagues to concentrate on delivering their schools’ academic priorities and actively support delivery of an unrivalled student experience. The above activities are currently being undertaken with the service.

Please get in touch with any questions/ comments/ suggestions. We look forward to working with you.

Sharon (SN) (X 5684) and Victoria (VH) (X 2425)

Email: s.nairn@napier.ac.uk v.heathwood@napier.ac.uk

Title Stage Activity Type SSEL Name
Examination Process 2. Appraised Review SN
Extenuating Circumstances/Fit to Sit 3. Open Review SN
External Moderation of Assessments 2. Appraised Process Improvement Team SN
Feedback mechanism for iPoint 3. Open Other VH

Need to ensure that we hear from those interacting with the iPoints to get feedback on the service we provide. Will then look to take action on any service improvements that may be indicated as useful.

Fit to Sit 3. Open Process Improvement Team VH

​The Fit to Sit Regulations were introduced in session 2015/16. After their first year of operation they were reviewed/evaluated and a number of recommendations made. One recommendation related to moving submission of applications to an on line system.


Induction for Academic Staff 3. Open Project (contribute) SN
Internal Module Questionnaire 3. Open Process Mapping SN
Learning Profiles 3. Open Process Mapping VH

​Discussion at Merchiston Operations group identified that the process around learning profiles could benefit from review.

Mark upload 2. Appraised Extending Pilot SN
MODCAP 3. Open Project (contribute) SN
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