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We support our academic communities by delivering a flexible, resilient and excellent local support service which is accessible, efficient and responsive for the end user, which will free up academic time to focus on key objectives of their school.  We will also work closely with all other university services to ensure that the local support services which are delivered are effective and efficient.

 

Below is a simplified diagram of our relationship with other university services. Hover over each for an indication of the activities which we support with that service. For a complete illustration of the range of activities which we support click here.


Activities in liaison with PROPERTY & FACILITIES; Campus management; Campus developments; MFDs/print room; Portering requests; Room & catering booking; Space planning.Activities in liaison with HUMAN RESOURCES & DEVELOPMENT; Health & Safety/OHS referrals; Payroll and expenses; PDR capture in iTrent; Sickness absence reporting; Staff change forms; Staff recruitment & selection; Staffing Authorisations; ZHL, casuals & demonstrators.Activities in liaison with INTERNATIONAL (and Overseas Delivery Unit); Budgeting & forecasting	Partnership development/CPC; Collaborative agreements; EIC relationship management; International business cases; Invoicing & credit notes; Overseas graduation; Processing claim forms; Programme support, etc.; Student Recruitment; Travel to support programmes.Activities in liaison with EXTERNAL RELATIONS & COMMUNICATIONS; Alumni  engagement; Comms (internal & external); Events – university  & alumni; Fundraising (incl. campaigns); Marketing collateral; News stories / publicity; Placements & mobility; Scholarships, grants, prize; Web support & development.Activities in liaison with INFORMATION SERVICES; MFDs; Mobile devices orders; Moodle development & support; Other TEL support; Sustainable Futures/process review.Activities in liaison with UNIVERSITY SECRETARIES OFFICE (Including Planning); Business continuity management; Committee servicing / training; FoI and Data protection; KPIs, business intelligence; Legal advice requests; Planning; Records management; TRAC support.Activities in liaison with RIO; Application development; Business development/engagement; Management information/RIM; Pre-award support; RPG student support and admin.Activities in liaison with FINANCE; Asset Registers; Business cases; Executive support for finance issues; Forecasting and planning; Pre and post award grant management; Purchasing &  Travel; Student fees queries; TRAC support.Activities undertaken with the OFFICE OF THE VICE PRINCIPAL: Module development & supportActivities in liaison with STUDENT & ACADEMIC SERVICES: Absence reporting (FHLSS); Academic Quality; Boards of examiners; Campus receptions; College Partnerships; Devolved admissions; Disability &  learning profiles; Disclosure check coordination; ECs, Complaints & Appeals; Fresher’s week and induction; Graduation; KIS preparation; Nurse registration (FHLSS); Placements & employability; Professional body liaison et. FOR A FULL LIST OF SERVICES PLEASE USE THE LINK ABOVE.