The Student Systems team has replaced their current online helpdesk with UniDesk.
You should now log a helpcall via UniDesk.
The email address for contacting the Student Systems team remains as studentsystems@napier.ac.uk, however, customers will notice some changes to the way we handle calls and requests.
When a call is received by the Student Systems team, customers will receive an automated email with a ticket number. The format of that number will change from a 6 digit number to an I191203-0001 UniDesk number.
Customers will be encouraged to include this ticket number in the subject line of emails when responding to calls to ensure the information can be automatically imported into the system.
The format of the automated email will also change.
You’ll find a simple overview of the Student Systems UniDesk environment here.