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Virtual Desktop Service – do you need to download the latest client?

Some colleagues and students are seeing the following error message when attempting to log in to a Virtual Desktop using the VMWare Client:

“Error- your client could not launch invalid saml2 credentials - please contact your administrator.”

This is mostly happening to those using the MS-Store VMware Horizon app for Windows.

If you see this error message, you’ll need to uninstall your VMWare client and reinstall the client by visiting https://desktop.napier.ac.uk.

Further information about the Virtual Desktop Service can be found on the staff intranet.

Instead of using a Virtual Desktop, you may wish to consider using the Managed Laptop Service.

If you require further information, contact the IS Service Desk.  

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