Programme Leader Communications Guidance
The following guidance as been produced by Student Communications related to what should be included in any messages to students. The short guidance list below has been informed by messages that Student Communications has received through their various channels (mainly social media and email). This guidance should create more consistency of message and reduce duplication of previous messages. All of these messages should be delivered in a friendly and engaging way with commonly used language that is welcoming and informal.
Please don’t spend long on a preamble about the coronavirus and these unprecedented times as it is a message that has been shared many times by this point. Students are more interested in the key information that affects them.
1. Provide concrete information about whether students are required to be in Edinburgh at all. Share guidance about how much physical contact time each student can expect and whether they are required to be in Edinburgh to receive this, or if it can all be done online. Please signpost students to where they can find out the latest information and their timetables (if available).
2. How will students engage with your induction programme? Specify what channel (Webex, Teams, on campus, etc) they will need to engage with, and explain to them how they can access this. Give some brief details of what to expect.
3. Who should students turn to if they are having difficulty? Please include contact details and try to make it easy for students to engage with this. They can no longer ask anyone they see on campus, so this is very important. Please give a backup so that no one is left stuck due to holidays or sick leave, for example, this could be the iPoint contact details https://my.napier.ac.uk/iPoint/Pages/Contact-us.aspx
4. Make students aware of myNapier and the Return to Campus section https://my.napier.ac.uk/Campus-Services/returntocampus/Pages/Return-to-campus.aspx. Students can also access their emails, timetables and key information using the iNapier app which they can download from their mobile phone app store.