Frequently Asked Questions
Facilities Service Desk (Enquiries; Maintenance/Repairs, Car Parking, P&F Webpages)
FH1: I have an issue with my heating, who do I contact?
FH2: Why would you contact Facilities Service Desk?
FH3: My lights are not working, who do I contact?
FH4: How do I request new carpets or office painting?
Catering
CT1: What are the catering outlet opening and closing times?
CT2: How do I order hospitality?
CT3: How do I give feedback on catering?
CT4: Who do I contact in the event the vending machine is not working?
Cleaning
CL1: Who do I contact if there is a spillage?
CL2: There is evidence of mice, who do I contact?
CL3: We have an event and would like additional waste removal?
CL4: Where are the toilet facilities?
Catering, Events & Lettings
CF1: How do I get information on room hire costs?
CF2: How do I book car parking for an event?
CF3: Will I get support on the day of my event/meeting?
CF4: How will I know that my IT arrangements are in place?
Document & Print Services
DP1: How do I report a multi-functional device fault?
DP2: How do I order paper?
DP3: How do I submit job to Document & Print Services?
DP4: What are the charges for photocopying?
ENGAGE
EN1: How do I find out about ENGAGE fitness classes?
EN2: What are the facilities at ENGAGE sport centre?
EN3: What other sports facilities are available at other campuses besides Sighthill?
EN4: What are the opening hours at ENGAGE sport centres?
EN5: Is ENGAGE Sport centre closed on public holidays?
EN6: How can I hire space for a sports event?
EN7: How much is the ENGAGE sports centre membership?
EN8: If I do not have a parking permit, can I park my car to attend ENGAGE sports centre?
Environmental/Sustainability
ES1: What initiatives are the University involved in?
ES2: How does the University perform against other Universities?
ES3: Where are the recycling areas?
ES4: Who can I contact regarding environmental and sustainability queries?
Logistics/Mailroom
LM1: What are the mail arrangements?
LM2: How do I arrange a local courier?
LM3: How do I obtain packing boxes?
LM4: How do I order flipcharts?
Portering
PT1: How do I make a porters request?
PT2: How do I dispose of redundant equipment?
PT3: How can I move items or equipment (same campus or intercampus)?
Room Moves
If you have any queries, please email the Facilities Service Desk (FacilitiesServicedesk@napier.ac.uk)
Security
SC1: What is the University Emergency telephone number?
SC2: What are the University opening and closing times?
SC3: How do I apply for a car parking permit?
SC4: I am locked out of my office, who should I contact?
SC5: Fault reporting both in and out of office hours?
SC6: Who do I contact in the event of an emergency?
SC7: What do I do if I find a suspicious item?
SC8: How do I book car parking for visitors?
SC9: My office looks like it has been disturbed?
SC10: Where can I find the Emergency Response Procedures guidance?
Student Accommodation
SA1: How would a student get in contact with the student accommodation team?
FH1: I have an issue with my heating, who do I contact?
During the times when the heating systems are running, the recommended comfort zone across Edinburgh Napier University sites is between 16-23oC. Only if the temperature falls below or rises above these temperatures should you contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk.
Before phoning Facilities Service Desk, can you please assist us by having the answers to the following questions ready:-
1. Do you have a thermometer in your room, and if so, what is the temperature reading?
2. Do you have a valve on the radiator and if so, is it turned to the maximum?
3. Are there any windows open or are you feeling any draughts from the window?
4. Do you have any supplementary heating in the room?
5. Has this heating issue only arisen today?
6. At what time, do you feel there is a lack of heat in the area?
FH2: Why would you contact Facilities Service Desk?
Report a leak, fault, repair, portering request, etc. For further information refer to Facilities Service Desk webpages
FH3: My lights are not working, who do I contact?
Contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
FH4: How do I request new carpets or office painting?
Contact Facilities Service Desk in the first instance on ext: 5000 email: FacilitiesServicedesk@napier.ac.uk
CT1: What are the catering outlet opening and closing times?
Click here to view catering webpages for individual campus opening and closing times.
CT2: How do I order hospitality?
Click here to complete an online catering form.
CT3: How do I give feedback on catering?
To email your feedback, refer to the Catering contacts here.
CT4: Who do I contact in the event the vending machine is not working?
During office hours: Please report to your nearest catering outlet. Out of office hours: Please dial telephone number displayed on side of vending machine.
CL1: Who do I contact if there is a spillage?
Contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk. For emergency cleans, contact Campus Cleaning supervisor, please refer to Cleaning webpages.
CL2: There is evidence of mice, who do I contact?
Contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
CL3: We have an event and would like additional waste removal?
For small amounts, contact Cleaning supervisor, please refer to Cleaning Contact Us. For large amounts, contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
CL4: Where are the toilet facilities?
There are Male, Female, One for All toilets and baby changing facilities on each main campus. For further information, please contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
CF1: How do I get information on room hire costs?
Click here to view our Catering, Events and Lettings webpages for external and internal events.
CF2: How do I book car parking for an event?
Visitor Car Parking bookings should be requested via Resource Booker. If you need to make a booking for today, please complete the On the Day Visitors Parking form and email: car.parking@napier.ac.uk. For larger events, please email: car.parking@napier.ac.uk.
CF3: Will I get support on the day of my event/meeting?
All events are different and require different levels of support. The Catering & Events team will help you through the planning process and ensure you know what support is available before and during your event, please email: conferences@napier.ac.uk.
CF4: How will I know that my IT arrangements are in place?
The Catering & Events team will discuss your AV requirements with you in advance of your event and ensure that the correct equipment and support is provided. Staff can contact Information Services directly to make arrangements on ext: 3000 or email: ISServiceDesk@napier.ac.uk.
DP1: How do I report a multi-functional device fault?
To report a fault, please contact your super users in the first instance (contacts displayed on wall beside MFD). If an engineer is required, please contact Information Services by email: ISServiceDesk@napier.ac.uk
DP2: How do I order paper?
Email your paper request to Information Services: ISServiceDesk@napier.ac.uk
DP3: How do I submit job to Document & Print Services?
Click here for further information on sending documents electronically.
DP4: What are the charges for photocopying?
Click here for our Price List of services and costs.
EN1: How do I find out about ENGAGE fitness classes?
Click here to view our current fitness timetable.
EN2: What are the facilities at ENGAGE sport centre?
Click here to find out more about [EN]GAGE facilities.
EN3: What other sports facilities are available at other campuses besides Sighthill?
At the moment we only have facilities at the sport centre at Sighthill. Click here to view our current timetable.
EN4: What are the opening hours at ENGAGE Sport Centre?
Monday - Friday: 7.30am - 10pm
Saturday and Sunday: 10am - 6pm
EN5: Is ENGAGE sports centre closed on public holidays?
Is open all year around except during Unversity Christmas holidays.
EN6: How can I hire space for a sports event?
Contact Engage on ext: 4437 or email: engage@napier.ac.uk
EN7: How much is the ENGAGE sports centre membership?
Click here to view our [EN]GAGE Gym memberships.
EN8: If I do not have a parking permit, can I park my car to attend ENGAGE sports centre?
Please note that the car park is restricted to permit holders only between 9am-4pm Monday to Friday. Parking is free outwith these times.
ES1: What initiatives are the University involved in?
For further information, click here to view our Sustainability webpages.
ES2: How does the University perform against other Universities?
We've retained our First Class award through the 2013 People & Planet Green League assessment. For more information on what this means, visit the People & Planet website. Green League is the only assessment of all UK universities. The League Table highlights good practice throughout the UK.
ES3: Where are the recycling areas?
There are a mix of paper, plastic bottle, tin can and food waste recycle bins located in staff tea prep areas, refectory and LRC.
ES4: Who can I contact regarding environmental and sustainability queries?
Contact Jamie Pearson, Environmental/Sustainability Manager ext: 3747 or email: J.Pearson@napier.ac.uk. For further information, refer to our Environmental/Sustainability webpages.
LM1: What are the Mail arrangements?
Seven Hills & Screen Academy: On request only
Craiglockhart, Merchiston & Sighthill: Delivered to departmental mailboxes and collected from speed boxes approximately 10.15 and 14.15 daily
If you have any queries, please email: mailroom@napier.ac.uk or ext: 3649
LM2: How do I arrange a local courier?
Please contact the mailroom on ext: 3649 or email: mailroom@napier.ac.uk, with your collection address and when the item will be ready for collection, delivery address and budget code.
LM3: How do I obtain packing boxes?
Contact Facilities Service Desk on ext: 5000 or FacilitiesServicedesk@napier.ac.uk
LM4: How do I order flipcharts?
Contact Facilities Service Desk on ext: 5000 or FacilitiesServicedesk@napier.ac.uk
Please note that paper/pens are not supplied.
PT1: How do I make a porters request?
Contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
PT2: How do I dispose of redundant equipment?
Please refer to the redundant equipment quick guide and notification form.
PT3: How can I move items or equipment (same campus or intercampus)?
Contact Facilities Service Desk on ext: 5000 or email: FacilitiesServicedesk@napier.ac.uk
SC1: What is the University Emergency telephone number?
Security Control on Ext: 4444. The normal security number is ext: 6119.
SC2: What are the University opening and closing times?
Click here for the University's opening and closing times.
SC3: How do I apply for a car parking permit?
Please click here for more information and University parking policy.
SC4: I am locked out of my office, who should I contact?
Please call Security Control on ext: 6119.
SC5: Fault reporting both in and out of office hours?
Contact Facilities Service Desk on ext: 5000 or email FacilitiesServicedesk@napier.ac.uk. If this is an emergency and out of office hours, contact Security control on ext: 6119/4444.
SC6: Who do I contact in the event of an emergency?
Security Control on Ext: 4444. Click here for further guidance on Fire or Emergency response procedures.
SC7: What do I do if I find a suspicious item?
Do not touch the item or attempt to take it out of the building. Contact Security Control on Ext: 4444.
SC8: How do I book car parking for visitors?
Visitor Car Parking bookings should be requested via Resource Booker by a member of staff (organiser). If you need to make a booking for today, please complete the On the Day Visitors Parking form and email: car.parking@napier.ac.uk
SC9: My office looks like it has been disturbed?
Security Control on Ext: 4444.
SC10: Where can I find the Emergency Response Procedures guidance?
Click here for guidance to staff, students and visitors in the event of an emergency incident.
SA1: How would a student get in contact with the student accommodation team?
Contact Student Accommodation on ext 3713 or email: accommodation@napier.ac.uk.