Information Services Leadership Team
Information Services is led by our Director, David Telford.
View the Information Services Organisational Chart
David Telford - Director
David is an experienced IT strategist and develops the Information Services Strategy, IT Strategy and IT enterprise architecture approach to support realisation of the University’s academic and business ambitions. He is skilled in developing Information Security strategies to ensure the safety and security of the University’s systems and data. David is also an experienced transformational change manager, recently taking a lead role in the successful merger of Library and IT Services.
David was appointed Director of Information Services in March 2015 following a period as Interim Director.
His responsibilities extend cross-university to ensure the University can leverage its IT and communication systems for safe and reliable learning, research and business support services for students and staff, offering new, improved and innovative solutions wherever possible. David advises and leads IS & IT contributions to Corporate Strategy and Learning and Teaching Strategy.
He also leads a number of teams within Information Services to support service delivery and change management including IT Infrastructure, Information Systems Development, PMO, Learning and Research Services and Customer Services.
David brings significant private sector business skills to his role through experience in a diverse range of sectors including music and media production, financial services and customer services.
David is the Vice-Chair of University and Colleges Information Systems Association (UCISA) and Board Member of UCISA Services Limited (USL), established to operate all UCISA’s trading activities, David is involved in representing the sector and developing policy at a national level.
- PG Dip Software Technology
- Institute of Leadership and Management (ILM) Certificate
- BSc Electrical & Electronic Engineering
- Financial planning certificates FPC1 and FPC2
James Blair - Head of Applications
James is the Head of Application services, which includes responsibility for the business and application development teams who deliver the application and system performance to the University’s students, customer and stakeholders. James and his team also have responsibility for delivering the University Internet, intranet, student portal as well as the integration of business services using a range of technologies.
These technologies include Sitecore, Microsoft SharePoint, SQL server, Linux , XML, Enterprise service Bus (ESB) and web services and are underpinned by an ASP.NET and PHP environments in combination with which provide service improvement opportunities for the University.
James is currently a member of the Corporate Information Systems Group committee, Universities and Colleges Information Systems Association (UCISA). James has extensive Database design and implementation experience as well as being a qualified PCI DSS Practitioner and has recently passed ILM Level 5 Certificate in Leadership and Management.
Prior to James’ current appointment, he spent a number of years as a Senior Developer leveraging web technologies for application development, creating opportunities for business process improvement for Edinburgh Napier and its partners. James has also led on a number of European funded projects utilising search engine and web technologies for accessing large data volumes. James has additional interests in video editing producing items for education and local broadcast, he has also been involved in the design and installations of AV and broadcast services.
Malcolm Jones - Head of Learning & Research Services
Malcolm is the Head of the Learning and Research Services Team which includes responsibility for our subject librarians and our Resource Acquisitions Team. As such, his remit includes the effective identification, acquisition and exploitation of the information requirements of academic staff, researchers and students, together with the provision of a range of information services to ensure their maximum use and benefit. Part of this centres around the provision of information and digital skills capacity building for all our customers. He also leads the development of our research support services, and is our Research Repository Manager.
He graduated from Southampton University in 1977 with a B.A. Hons in English Literature. During his employment at the British Library Document Supply Centre, he undertook a P.G. Diploma in Information Studies, and then joined Nene College (now University of Northampton) as a Serials Librarian in 1984, becoming Reader Services Librarian a few years later. Malcolm joined the University in 1990, initially with responsibility for Sighthill Library together with the provision of subject information support services for the business and management subject areas.
Malcolm represents Information Services on a range of senior University Committees, including: the Learning, Teaching and Assessment Committee; the Research and Innovation Committee; the Student Experience Committee; the Research Integrity Committee and the University Quality and Standards Committee. He has also worked on a variety of steering groups such as ELIR, Digital Futures and various Quality Assurance Themes.
Sally Jorjani - Head of Customer Services & Business Change
Sally is the Head of Customer Service & Business Change which includes responsibility for Service Desk, Audio Visual & Learning Spaces, Library Information & Operations, Programme and Project Delivery, Learning Technology Support, Continuous Improvement and Business Analysis and Change. The team’s purpose is to drive, deliver and support innovation, technology, services and change aligned to the University’s strategic aims.
Sally graduated from Aberdeen University in 1982 with a MA Hons in Economic History. Sally has been working within the IT sector for over 25 years. Sally joined Edinburgh Napier in 2005, as Project Manager within the School of Life Sciences before moving to C&IT in 2008 as Project Manager, establishing the Project Management Office and working on cross University Projects as well as C&IT’s internal projects.
Sally is co-Chair of the Project & Change Management Group, at Universities and Colleges Information Systems Association (UCISA). Sally represents Information Services on a range of University Committees.
Iain Russell - Head of Infrastructure
Iain joined the University in August 1996 initially within the School of Computing as Departmental Superintendent before moving to the Computing Services Unit, as it was known then, in February 1999 as Network Systems Manager. Through two reorganisational changes Iain held the post of Depute Director (Infrastructure) and now his current role of Head of Infrastructure within Information Services.
The Infrastructure Systems Group brings together Client Services, Datacentre and Operations and the Network Services and Security teams. These teams manage a range of services and underpinning infrastructure critical for supporting education, research and associated administration within the University. These services include networks, including wireless, and telecommunications, data centres, server system platforms, identity and access management, physical and virtual hosting infrastructure, IT security, staff and student desktop, application provision, printing including MFDs and data storage.
Prior to this Iain worked for an Edinburgh computer reseller for fifteen years and worked his way up from being a PC technician to Service Manager then on to Business Operations Manager.
Sarah Rowell – Head of Student Systems
After a number of years working in a variety of registry roles at Imperial College London, I ventured back north of the border at the start of 2013 to look after Programme Administration in the School of Engineering and Built Environment at Glasgow Caledonian University. In 2016 I started work as Head of Student Systems at Edinburgh Napier University which has allowed me to use my skills and experience in a University that really champions continuous improvement.
With my team, we look after SITS which is the University’s core student records database as well as the recruitment CRM, the timetabling system and the HESA student record and UNISTATS return.