Customer Relationship Management System (CRM)
The CRM system is used mainly for managing enquiries from prospective applicants. It's also used as a tool to manage relationships between the University, secondary schools, colleges, other universities, and businesses. Recruitment teams also use CRM for event management, open days, campus tours and external events.
CRM is used to track enquiries made by phone, email and web forms, and provides a communication trail to allow us to monitor the handing of queries. The information held in CRM can also be extracted to provide useful statistics that are utilised by our UK, EU and International Recruitment teams.
How do I get access?
If you require access to CRM, please submit a Self Service request here.