Welcome to Information Services
We deliver Library and IT Services to students, staff and external customers of the University and want to provide you with the best possible support and assistance for whatever you are working on.
We believe in providing clear information about the services we offer and the standards of service you can expect from us. In this section you can read about our front facing services, how and when they can be accessed, whether charges apply and the standards we aim to meet.
Each year we will publish details of the service levels we have achieved over the past twelve months so that you can judge for yourselves how we’ve done. But, please remember, no matter how hard we try, there may be times when things go wrong or alternatively, you may have a good idea about how we can improve our services.
Either way, we'd love to hear from you, so please let us know by calling 0131-455-3000 or emailing ISServiceDesk@napier.ac.uk and we'll do everything we can to improve things.