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As School Support Enhancement Leads we are responsible for leadership and management across S3 to continuously improve our business processes and the student experience. In this context our role includes the development and implementation of specific initiatives designed to ensure that our services are accessible, efficient and responsive while delivering consistency, value for money and regulatory compliance. Our aim is to ensure support is efficient and coherent and thus releases academic colleagues to concentrate on delivering their schools’ academic priorities and actively support delivery of an unrivalled student experience. The above activities are currently being undertaken with the service.

Please get in touch with any questions/ comments/ suggestions. We look forward to working with you.

Sharon (SN) (X 5684) and Victoria (VH) (X 2425)

Email: s.nairn@napier.ac.uk v.heathwood@napier.ac.uk

Title	Stage	Activity Type	SSEL Name
Data security and control	3. Open	Other	1. TBC
To fulfil its remit S3 has access to a vast amount of information and is responsible for the security of this data. A review of the main activities of S3 is in progress for the top risk activity areas. Once SMT reaches consensus on the areas requiring attention the necessary enhancement activity in these areas will be lead.
Early Module Enrolment	3. Open	Project (contribute)	Sharon Nairn
To assist with student management, timetabling and other management of modules there is work being undertaken to review the viability of early module enrolment for students within the university.
Fit to Sit	3. Open	Process Improvement Team	Victoria Harte
The Fit to Sit Regulations were introduced in session 2015/16. After their first year of operation they were reviewed/evaluated. Arising from this, and S3 Operational plan, a project to move DA1 and EC1 forms to an on line system was agreed. TNE agree to be out of scope.
HEAR	3. Open	Other	Sharon Nairn
HEAR will replace the diploma supplement however in order to do this the professional body information and prizes and medals information needs to be put onto SITS. This information will also be useful for prospectus and monitoring purposes.
Learning Profiles	3. Open	Rapid Improvement Event	Sharon Nairn
High risk and bureaucratic process associated with learning profiles. They are sent from Wellbeing & Inclusion to School Offices who log and circulate to individual academic members of staff. Consideration of GDPR needs to be taken into account when considering an alternative process
Mark upload	3. Open	Extending Pilot	Sharon Nairn
Mark upload to extend the pilot to other schools to assist with consistency, efficiency and freeing up time.
Mobility - Phase 2	3. Open	Project (contribute)	Sharon Nairn
Continue the implementation of one prtal to manage students that are coming to Edinburgh Napier University to study for one or two trimesters
Module & Programme Board Guidance	3. Open	Process Mapping	Sharon Nairn

Module Board	3. Open	Project (contribute)	Sharon Nairn
This is part of the university move to a Single Tier Board system and the processes around management of marks and student records
not knowing what team members do	3. Open	Project (lead)	Sharon Nairn
Staff are unclear on who to contact or where additional support can be obtained from for activities relation to all aspect of university business an easy way to access this would be beneficial - link to askNapier
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Title	Stage	Activity Type	SSEL Name
Induction for Academic Staff	4. Closed (Complete)	Project (contribute)	Sharon Nairn
Induction for staff has been reviewed and new format of induction has been put in place for September 2017. This will continue to be evaluated as business as usual
Extenuating Circumstances/Fit to Sit	4. Closed (Complete)	Review	Sharon Nairn
Fit to Sit/Deferral review being reconsidered as part of the process to implement the forms online.
Module extension	4. Closed (Complete)	Review	Sharon Nairn
Implementation of an extension form for students to complete to request extension to assessment
Study Abroad - Phase 1	4. Closed (Complete)	Review	Sharon Nairn
· Investigate the possible income that could be made if full fee-paying non-European visiting student numbers were increased · Identify those modules that are in demand from the visiting student cohort to see if more can be done to increase capacity in certain areas · As an additional recommendation to the paper we are to rationalise the course codes for visiting students and once we understand the impact on reporting of this, we can start to make progress.
PFAAF: e-submission workstream	4. Closed (Complete)	Project (contribute)	V Heathwood
Contribute to PFAAF workstream six to support achievement of the deliverables. In this role ensure that the administrative considerations surrounding e-submission and receipting are considered.
Student progression information to international sponsors	4. Closed (Complete)	Process Mapping	V Heathwood
Ensure that the process for providing student progression information to international sponsors in light of creation of the S3 and increasing number of sponsors. Analysis of the customer journey undertaken and informal feedback/indications to International Operations from sponsors was considered. As a result it was agreed that the process of responding to progression requests would be revised to ensure provision of a timely and quality service to international sponsors. Strategic fit to 2020 = internationalisation. S3 fit = collaborative working with other professional services and using customer insight to inform priorities.
International Recruitment (revised structure and outputs)	4. Closed (Complete)	Other	V Heathwood

Additional pre reg programme approval support	4. Closed (Complete)	Other	V Heathwood
Provide porject management support principally to SALQ as required to ensure paperwork distrbuted for approval events. Work with S3 staff to ensure logistical and admin support provided to enable the events to run smoothly.
Internal Module Questionnaire	4. Closed (Complete)	Process Mapping	Sharon Nairn

Moodle	4. Closed (Complete)	Other	V Heathwood
Between them Learning Technologists and School Support Service staff ensure that the staff and students can develop and have access to Moodle materials. Creation of School Support Service creates opportunities to ensure efficient link with IS and clarity among responsibilities of staff.
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Title	Stage	Activity Type	SSEL Name
Induction for Academic Staff	4. Closed (Complete)	Project (contribute)	Sharon Nairn
Induction for staff has been reviewed and new format of induction has been put in place for September 2017. This will continue to be evaluated as business as usual
Extenuating Circumstances/Fit to Sit	4. Closed (Complete)	Review	Sharon Nairn
Fit to Sit/Deferral review being reconsidered as part of the process to implement the forms online.
Module extension	4. Closed (Complete)	Review	Sharon Nairn
Implementation of an extension form for students to complete to request extension to assessment
Study Abroad - Phase 1	4. Closed (Complete)	Review	Sharon Nairn
· Investigate the possible income that could be made if full fee-paying non-European visiting student numbers were increased · Identify those modules that are in demand from the visiting student cohort to see if more can be done to increase capacity in certain areas · As an additional recommendation to the paper we are to rationalise the course codes for visiting students and once we understand the impact on reporting of this, we can start to make progress.
PFAAF: e-submission workstream	4. Closed (Complete)	Project (contribute)	V Heathwood
Contribute to PFAAF workstream six to support achievement of the deliverables. In this role ensure that the administrative considerations surrounding e-submission and receipting are considered.
Student progression information to international sponsors	4. Closed (Complete)	Process Mapping	V Heathwood
Ensure that the process for providing student progression information to international sponsors in light of creation of the S3 and increasing number of sponsors. Analysis of the customer journey undertaken and informal feedback/indications to International Operations from sponsors was considered. As a result it was agreed that the process of responding to progression requests would be revised to ensure provision of a timely and quality service to international sponsors. Strategic fit to 2020 = internationalisation. S3 fit = collaborative working with other professional services and using customer insight to inform priorities.
International Recruitment (revised structure and outputs)	4. Closed (Complete)	Other	V Heathwood

Additional pre reg programme approval support	4. Closed (Complete)	Other	V Heathwood
Provide porject management support principally to SALQ as required to ensure paperwork distrbuted for approval events. Work with S3 staff to ensure logistical and admin support provided to enable the events to run smoothly.
Internal Module Questionnaire	4. Closed (Complete)	Process Mapping	Sharon Nairn

Moodle	4. Closed (Complete)	Other	V Heathwood
Between them Learning Technologists and School Support Service staff ensure that the staff and students can develop and have access to Moodle materials. Creation of School Support Service creates opportunities to ensure efficient link with IS and clarity among responsibilities of staff.
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