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YOU ARE HERE: Skip Navigation LinksEdinburgh Napier Staff Intranet > Service Depts > Information Services > Plans & Performance
 

Plans and Performance


Merchiston LibraryOur aim is to improve the services we provide to all our customers and so we consult, plan our activities, then monitor our performance.

 

We want to provide you with the best possible service.

 

We are always very interested in hearing your views:

  • Send your Library comments to Library@Napier or complete a comments slip in any of our libraries.
  • Send your IT comments to the IS Service Desk.  

 

Our Vision


Information Services aims to assist all forms of learning by providing access to information. Our service is primarily for students, staff and researchers of the university. However, we also provide resources to other Higher Education institutions and partnership bodies. Members of the public can also benefit from our extensive library collections.

 

Service Standards

 

Information Services IT and Library Standards 2014/15

Library Service Standards 2013/14

IT Service Standards 2013/14

 

National Student Survey


In the 2016 National Student Survey (NSS), Edinburgh Napier University scored 91% for the question 'The Library resources and services are good enough for my needs'compared with 89% in 2015. In response to the question ‘I have been able to access general IT resources when I needed to’ the results were 94%, the same as in 2015.


Access to IT resources was ranked 9th out of all UK Higher Education Institutions, and Library resources were ranked 30th, both results in the top quartile for all UK institutions.​


See further National Student Survey (NSS) results at Unistats or the Higher Education Council for England​ (HEFCE).

 

Postgraduate Taught Experience Survey


In the 2016 Postgraduate Taught Experience Survey, we scored 81% for the question 'The Library resources and services are good enough for my needs', this has been consistent for the last 3 years compared to 77% in 2013.

 

In response to the question 'I have been able to access general IT resources when I needed to'  the results were 84% for 2016.

 

Customer Feedback 

 

Information Services Customer Feedback: 2016

Information Services Customer Feedback: 2015

Information Services Customer Feedback: 2014

Information Services Customer Feedback: 2013

Information Services Customer Feedback: 2012

 CSE Logo

Customer Service Excellence (CSE)

We proudly remain the first converged IT and Library service within Scotland to achieve the Customer Service Excellence award. 

 

Find out more about CSE within Information Services

 

 

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