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Frequently Asked Questions

 

Facilities Helpdesk (incl. Maintenance)

FH1: I have an issue with my heating, who do I contact?

FH2: Who do I contact in the event the cash machine is not working?

FH3: Why would you contact Facilities Helpdesk?

FH4: My lights are not working, who do I contact?

FH5: How do I request new carpets or office painting?

Catering

CT1: What are the catering outlet opening and closing times?

CT2: How do I order hospitality?

CT3: How do I give feedback on catering?

CT4: Who do I contact in the event the vending machine is not working?

Cleaning

CL1: Who do I contact if there is a spillage?

CL2: There is evidence of mice, who do I contact?

CL3: We have an event and would like additional waste removal?

CL4: Where are the toilet facilities?

Conference & Lettings

CF1: How do I get information on room hire costs?

CF2: How do I book car parking for an event?

CF3: Will I get support on the day of my event/meeting?

CF4: How will I know that my IT arrangements are in place?

Document & Print Services

DP1: How do I report a multi-functional device fault?

DP2: How do I order paper?

DP3: How do I submit job to Document & Print Services?

DP4: What are the charges for photocopying?

[EN]GAGE

EN1: How do I find out about fitness classes?

EN2: What are the facilities at the sport centre?

EN3: What other sports facilities are available at other campuses besides Sighthill?

EN4: What are the opening hours at the sport centres?

EN5: Is the Sport centre closed on public holidays?

EN6: How can I hire space for a sports event?

EN7: How much is the sports centre membership?

EN8: If I do not have a parking permit, can I park my car to attend the sports centre?

Environmental/Sustainability

ES1: What initiatives are the University involved in?

ES2: How does the University perform against other Universities?

ES3: Where are the recycling areas?

ES4: Who can I contact regarding environmental and sustainability queries?

Logistics/Mailroom

LM1: What time is the daily mail run?

LM2: How do I arrange a local courier?

LM3: How do I obtain packing boxes? 

Portering

PT1: How do I make a porters request?

PT2: What time can I expect my room move to be undertaken?

PT3: How do I dispose of redundant equipment?

PT4: How can I move items or equipment (same campus or intercampus)? 

Projects

PJ1: How do I organise a room or office re-organisation?

PJ2: How much notice do I need to give when organising a room move?

PJ3: What alternative working arrangements will I need to make when the move or re-organisation is taking place?

Security

SC1: What is the University Emergency telephone number?

SC2: What are the University opening and closing times?

SC3: How do I apply for a car parking permit?

SC4: I am locked out of my office, who should I contact?

SC5: Fault reporting both in and out of office hours?

SC6: Who do I contact in the event of an emergency?

SC7: What do I do if I find a suspicious item?

SC8: How do I book car parking for visitors?

SC9: My office looks like it has been disturbed?

SC10: Where can I find the Emergency Reponse Procedures guidance?

Student Accommodation

SA1: How would a student get in contact with the student accommodation team?

 

  

  

FH1: I have an issue with my heating, who do I contact?

During the times when the heating systems are running, the recommended comfort zone across Edinburgh Napier University sites is between 16-23oC.  Only if the temperature falls below or rises above these temperatures should you contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

Before phoning Facilities Helpdesk, can you please assist us by having the answers to the following questions ready:-

1.  Do you have a thermometer in your room, and if so, what is the temperature reading?

2. Do you have a valve on the radiator and if so, is it turned to the maximum?

3.  Are there any windows open or are you feeling any draughts from the window?

4.  Do you have any supplementary heating in the room?

5.  Has this heating issue only arisen today?

6.  At what time, do you feel there is a lack of heat in the area?

 

Please refer to the University's heating policy for more information.

 

FH2: Who do I contact in the event the cash machine is not working?

This is the individuals' responsibility to contact cash machine company directly.  Telephone number information displayed on cash machine. 

 

FH3Why would you contact Facilities Helpdesk?

Report a leak, fault, repair, portering request, etc. For further information refer to our Facilities Helpdesk webpages

 

FH4: My lights are not working, who do I contact?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

 
FH5 How do I request new carpets or office painting?
 
Contact Facilities Helpdesk in the first instance on ext: 5000 email: Maintenance.Helpdesk@napier.ac.uk
 
 

CT1: What are the catering outlet opening and closing times?

Click here to view catering webpages for individual campus opening and closing times.

 

CT2: How do I order hospitality?

Click here to complete an online catering form. 

 

CT3: How do I give feedback on catering?

Please email your feedback to: cateringfeedback@napier.ac.uk

 

CT4: Who do I contact in the event the vending machine is not working?

During office hours: Please report to your nearest catering outlet. Out of office hours: Please dial telephone number displayed on side of vending machine.

 

CL1: Who do I contact if there is a spillage?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk. For emergency cleans, contact Campus Cleaning supervisor, please refer to Cleaning webpages.

 

CL2: There is evidence of mice, who do I contact?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

 

CL3: We have an event and would like additional waste removal?

For small amounts, contact Campus Cleaning supervisor, please refer to Cleaning Webpages. For large amounts, contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

 

CL4: Where are the toilet facilities?

There are male, female, disabled and transgender toilet and baby changing facilities on each main campus.  For further information, please contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk

 

CF1: How do I get information on room hire costs?

Click here to view our Conference and Lettings webpages for external and internal events.

 

CF2: How do I book car parking for an event?

Email your request to SecurityControl@napier.ac.uk.

 

CF3: Will I get support on the day of my event/meeting?

All events are different and require different levels of support.  The Conference Office team will help you through the planning process and ensure you know what support is available before and during your event, please call ext: 3711 or email: conferences@napier.ac.uk.

 

CF4: How will I know that my IT arrangements are in place?

The Conference Office team will discuss your AV requirements with you in advance of your event and ensure that the correct equipment and support is provided.  Staff can contact Information Services directly to make arrangements on ext: 3000 or email: ITSupport@napier.ac.uk.

 

DP1: How do I report a multi-functional device fault?

To report a fault, please contact your superusers in the first instance (contacts displayed on wall beside MFD).  If an engineer is required, please contact Document and Print Services by email: printservices2@napier.ac.uk

 

DP2: How do I order paper?

Email your paper request to Logistics: Paper.request@napier.ac.uk.

 

DP3: How do I submit job to Document & Print Services?

Refer to the Prisma link: http://oce-prisma.napier.ac.uk/Printroom/ServicesAndOrders.aspx.  Click here for further information on sending documents electronically.

 

DP4: What are the charges for photocopying?

Click here for our booklet on services and costs.

  

EN1: How do I find out about fitness classes?

Click here to view our current fitness timetable.

 

EN2: What are the facilities at the sport centre?

Click here to find out more about [EN]GAGE facilities.

 

EN3: What other sports facilities are available at other campuses besides Sighthill?

Craiglockhart fitness studio and Merchiston Campus run a selection of fitness classes.  Click here to view our current timetable.

 

EN4: What are the opening hours at the sport centre?

Monday - Friday: 7.30am - 10pm
Saturday and Sunday: 10am - 6pm

 

EN5: Is the Sport centre closed on public holidays?

[EN]GAGE is open all year other than the University Christmas holidays.

 

EN6: How can I hire space for a sports event?

Contact [EN]GAGE Back Office on ext: 3328 or email: scbackoffice@napier.ac.uk

 

EN7: How much is the sports centre membership?

Click here to view our [EN]GAGE Gym memberships.

 

EN8: If I do not have a parking permit, can I park my car to attend the sports centre?

We have University on-site car parking which is open to [EN]GAGE members, Monday to Friday after 5pm and anytime at weekends.

 

ES1: What initiatives are the University involved in?

For further information, click here to view our Sustainability Office intranet pages.

 

ES2: How does the University perform against other Universities?

We've retained our First Class award through the 2013 People & Planet Green League assessment. For more information on what this means, visit the People & Planet website. Green League is the only assessment of all UK universities. The League Table highlights good practice throughout the UK.

 

ES3: Where are the recycling areas?

There are a mix of paper, plastic bottle, tin can and food waste recycle bins located in staff tea prep areas, refectory and LRC.

 

ES4: Who can I contact regarding environmental and sustainability queries?

Contact Jamie Pearson, Environmental/Sustainability Advisor ext: 3747 or email: J.Pearson@napier.ac.uk.  For further information, refer to our Environmental/Sustainability webpages.

 

LM1: What time is the daily mail run?

Intercampus

42 Colinton Road: 09.30 & 14.35

Screen Academy: 09.55 & 13.30

Merchiston: 10.00 & 13.40

Outdoor Run

Craiglockhart: 9.30 & 13.30

Sighthill: 10.15 & 14.15

 

LM2: How do I arrange a local courier?

Please contact the mailroom on ext: 3649 or email: mailroom@napier.ac.uk, with your collection address and when the item will be ready for collection, delivery address and budget code.

 

LM3: How do I obtain packing boxes?

Contact Facilities Helpdesk on ext: 5000 or Maintenance.Helpdesk@napier.ac.uk.

   

PT1: How do I make a porters request?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

 

PT2: What time can I expect my room move to be undertaken?

To ensure the move can be carried out timeously, one week's notice should be given for a room move and moves requiring enabling works should be notified with a minimum of four weeks notice.

 

PT3: How do I dispose of redundant equipment?

Please refer to the redundant equipment quick guide and notification form.

 

PT4: How can I move items or equipment (same campus or intercampus)?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.

 

PJ1: How do I organise a room move or office re-organisation?

Click here to complete the Room Move form and forward to n.mairs@napier.ac.uk.  For further information, contact Stuart Aitken, Project Manager on ext: 3414 or email: s.aitken@napier.ac.uk.

 

PJ2: How much notice do I need to give when organising a room move?

This is dependent on the size and complexity of the room move.  If the room move involves a single person, a full working week is required.  If the move involves multiple people and involves the relocation or replacement of furniture, a greater lead time will be required.  For further information, contact Stuart Aitken, Project Manager ext: 3414 or email: s.aitken@napier.ac.uk.

 

PJ3: What alternative working arrangements will I need to make when the move or re-organisation is taking place?

Most room moves and office re-organisation is completed within a day.  For the duration of the move; you will be required to make arrangements to work elsewhere.

 

SC1: What is the University Emergency telephone number?

Security Control on Ext: 4444.  The normal security number is ext: 6119.

 

SC2: What are the University opening and closing times?

Click here for the University's opening and closing times.

 

SC3: How do I apply for a car parking permit?

Click here to complete an online car parking request form or contact Security (car parking) on 6612 or email: car.parking@napier.ac.uk

  

SC4: I am locked out of my office, who should I contact?

Please call Security Control on ext: 6119.

 

SC5: Fault reporting both in and out of office hours?

Contact Facilities Helpdesk on ext: 5000 or email: Maintenance.Helpdesk@napier.ac.uk.  If this is an emergency and out of office hours, contact Security control on ext: 6119/4444.

 

SC6: Who do I contact in the event of an emergency?

Security Control on Ext: 4444.  Click here for further guidance on Fire or Emergency procedures.

 

SC7: What do I do if I find a suspicious item?

Do not touch the item or attempt to take it out of the building.  Contact Security Control on Ext: 4444.

 

SC8: How do I book car parking for visitors?

Ext: 6612 or email: car.parking@napier.ac.uk

 

SC9: My office looks like it has been disturbed?

Security Control on Ext: 4444.

 

SC10: Where can I find the Emergency Reponse Procedures guidance?

Click here for guidance to staff, students and visitors in the event of an emergency incident.

 

SA1: How would a student get in contact with the student accommodation team?

Contact Student Accommodation on 0131 455 3713 or email: accommodation@napier.ac.uk.