• Home
  • Login
  • Welcome to the Staff Intranet

Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base



If you need help or wish to report a problem please contact the IS Service Desk:

Online: https://napier.unidesk.ac.uk/
Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


IT Bytes Twitter logoCheck out the IT Bytes Twitter Feed for tech tips & chat from Edinburgh Napier’s IS technical experts: https://twitter.com/EdNapITBytes


IT Support Twitter LogoAsk about anything related to the University’s IT services via the IS Service Desk's Twitter Feed: https://twitter.com/ednapitsupport



Latest Staff IT News


Important notice for academic staff:

Requests for changes to software on desktop image 


Information Services manage an annual software application development and review cycle. 


Any changes to the University desktop image for 2017/18 (software required for teaching and University business) must be submitted to Information Services by Monday 1st May 2017.  This incorporates requests for new software, updates to existing software or the retiral of software no longer required.


These should be submitted via the Software Request Form.  


Find out more...


Group Study Room Online Bookings

Now available for students

Information Services are delighted to announce that the pilot for the new Group Study Room Booking system is now live and that students can now book the Craiglockhart Group Study Rooms online.


The system, which has been implemented in response to student feedback, will initially be piloted at Craiglockhart and then rolled out to the other campuses if the pilot is successful.


The new system enables students to book and check availability of the Library Group Study Rooms online


For further information please visit myNapier.


Please note:  the Group Study Rooms are solely for the use of students.


All staff & student Apple Macs to be authenticated to the University Network


Information Services have commenced a programme of work to change the way on-campus wired Apple Macs authenticate to the University network.


Find out more...




Spring Holiday Opening Hours


The Computer Suite and Library Opening Hours for the Spring Holiday can be found on myNapier 



Mobile Device Management Service


Over the last few months, Information Services (IS) have been piloting a Mobile Device Management (MDM) service within IS.


Information Services are now delighted to give all staff the opportunity to enrol for the service.


Do you have a new Edinburgh Napier mobile phone needing configured? Have you ever forgotten the PIN for your Edinburgh Napier device?


Devices registered with the new MDM service will have all appropriate settings automatically applied to help:

  • keep corporate data safe
  • deliver Edinburgh Napier  apps
  • apply app settings (e.g. configure email)
  • enable you or IS to locate, reset and/or wipe a missing device


Find out more by visiting the Mobile Device Management page.


Password Management Improvements


Information Services are making changes to the way which staff and students manage their network account password.


Enrolment for the Password Manager Service will become mandatory on 20th March 2017. In advance of this we are requesting that you enrol for the password manager service to enable you to independently and securely manage your own account password.  Find out more...



Research Management System Project Live

Research image
Information Services and the Research & Innovation Office (RIO) have been working together to deliver the Universities first Research Management System (RMS). 

We launched:

  • Phase 1 on 11th April (Award Management)
  • Phase 2 on 11th July (full system including outputs and profile management)
  • Phase 3 on 22nd December (Website integration). 


The system will support our academics through the pre award and award process,  apply for funding helping create budgets, build a project with risks, benefits, allow approval through ethics, peer and management approval. 


It also replaces ePrints as the University repository managing the deposit of outputs and the front end search and access integrated into the website. 


Research information including academic profile feed through automatically to the University website helping to promote the great research that goes on at Edinburgh Napier and the Academics who undertake it.  More about this and the support the RIO team provide is on the RIO Intranet


Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy