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Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base



If you need help or wish to report a problem please contact the IS Service Desk:

Online: https://napier.unidesk.ac.uk/
Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


IT Bytes Twitter logoCheck out the IT Bytes Twitter Feed for tech tips & chat from Edinburgh Napier’s IS technical experts: https://twitter.com/EdNapITBytes


IT Support Twitter LogoAsk about anything related to the University’s IT services via the IS Service Desk's Twitter Feed: https://twitter.com/ednapitsupport



Latest Staff IT News


Office 365 Coming Soon for Staff


Information Services are delighted to announce that, following a successful roll out to early adopters, the Office 365 email service will soon be rolled out to all staff members.

By moving to Office 365 you will benefit from:

  • A larger mailbox – you will get 50GB mailbox capacity compared to the current 1GB capacity.
  • Access to the MS Office software suite – downloadable to 5 personal devices per user.

As a future phase of the project you will also get access to:

  • Skype for Business (includes instant messaging, presence)
  • 1 TB of personal cloud storage with One Drive for Business

Find out more about the changes, what you need to do to prepare and get a full list of migration dates on the Office 365 Project page.



UniDesk Improvements


In response to your feedback, Information Services  are pleased to announce that we have implemented improvements to our Service Management System, UniDesk, to enhance customer experience. 

Find out more...



Group Study Room Online Bookings

Now available for students

Information Services are delighted to announce that the pilot for the new Group Study Room Booking system is now live and that students can now book the Craiglockhart Group Study Rooms online.


The system, which has been implemented in response to student feedback, will initially be piloted at Craiglockhart and then rolled out to the other campuses if the pilot is successful.


The new system enables students to book and check availability of the Library Group Study Rooms online


For further information please visit myNapier.


Please note:  the Group Study Rooms are solely for the use of students.


All staff & student Apple Macs to be authenticated to the University Network


Information Services have commenced a programme of work to change the way on-campus wired Apple Macs authenticate to the University network.


Find out more...


Password Management Improvements


Information Services are making changes to the way which staff and students manage their network account password.


Enrolment for the Password Manager Service will become mandatory on 20th March 2017. In advance of this we are requesting that you enrol for the password manager service to enable you to independently and securely manage your own account password.  Find out more...



Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy