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Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base



If you need help or wish to report a problem please contact the IS Service Desk:

Online: https://napier.unidesk.ac.uk/
Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


IT Bytes Twitter logoCheck out the IT Bytes Twitter Feed for tech tips & chat from Edinburgh Napier’s IS technical experts: https://twitter.com/EdNapITBytes


IT Support Twitter LogoAsk about anything related to the University’s IT services via the IS Service Desk's Twitter Feed: https://twitter.com/ednapitsupport



Latest Staff IT News


Student Account Deletions


As part of Information Services (IS) regular account deletion process students leaving the University will have their University network and email accounts removed from our IS systems after they have exited from their programme of study.


These accounts will be deleted during the week of 10th July 2017.  Students affected by this process will be emailed prior to the deletion taking place. 


Further information can be found on myNapier


ENU Ransomware Security Risk & MyDrive service  

Information Services are aware of a major security risk affecting organisations from a range of business sectors. Multiple large-scale organisations have been affected by “Ransomware” where staff or students may receive pop-up windows on their Edinburgh Napier or personally-owned devices demanding payment to Decrypt their data.  As part of our response to this security risk Information Services have taken the precautionary measure of removing access to the MyDrive service (http://mydrive.napier.ac.uk).   Read more...


Take MS Office home for £9.95

Now available for Macs!


The Microsoft Office home use program is now available for Apple Macs as well as Windows PCs.


To find out how you can purchase MS Office for home use visit the MS Office page.  


Group Study Room Online Bookings

Now available for students

Information Services are delighted to announce that the pilot for the new Group Study Room Booking system is now live and that students can now book the Craiglockhart Group Study Rooms online.


The system, which has been implemented in response to student feedback, will initially be piloted at Craiglockhart and then rolled out to the other campuses if the pilot is successful.


The new system enables students to book and check availability of the Library Group Study Rooms online


For further information please visit myNapier.


Please note:  the Group Study Rooms are solely for the use of students.


All staff & student Apple Macs to be authenticated to the University Network


Information Services have commenced a programme of work to change the way on-campus wired Apple Macs authenticate to the University network.


Find out more...


Password Management Improvements


Information Services are making changes to the way which staff and students manage their network account password.


Enrolment for the Password Manager Service will become mandatory on 20th March 2017. In advance of this we are requesting that you enrol for the password manager service to enable you to independently and securely manage your own account password.  Find out more...



Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy