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Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base



If you need help or wish to report a problem please contact the IS Service Desk:

Online: https://napier.unidesk.ac.uk/
Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


IT Bytes Twitter logoCheck out the IT Bytes Twitter Feed for tech tips & chat from Edinburgh Napier’s IS technical experts: https://twitter.com/EdNapITBytes


IT Support Twitter LogoAsk about anything related to the University’s IT services via the IS Service Desk's Twitter Feed: https://twitter.com/ednapitsupport



Latest Staff IT News


Updates to Temporary Accounts


Information Services have added new services to the Event Accounts system where staff can request network access accounts for visitors, contractors or temporary students, staff or personnel.


This is integral to the University’s ongoing commitment to ensure the security of the electronic infrastructure and to align with GDPR requirements in protecting your information, access to email and other critical services.


The following improvements have been made:

  • Four additional types of accounts have been added: Immigration & Finance, Exam, Clearing and NorMAN helpdesk.
  • The online application to use the Virtual Private Network (VPN) is now included in the Contractor’s Account.


Find out more about Temporary Accounts

Find out more about Event Accounts



Festive Opening Hours


The festive opening hours for the University's Computer Suites & Libraries can be found on myNapier




Upgrades to Libraries and Computer Suites


We are pleased to announce that RFID (radio-frequency identification) will be implemented in our campus libraries in the next couple of months. This project will improve our services and allow us to install fast new self-service machines, which will make it easy for you to check out a pile of books in seconds. 

Find out more...



Google Chrome Update and University Websites


Information Services are aware that the latest version of Google Chrome (version 62) released from 17 October 2017 onwards, will impact some University websites.  


The update introduces a change in settings which requires that websites containing data input fields (including search functionality) should be served securely.  This means that any page that allow users to enter data that is served via http (rather than https) will receive a warning that the page is not secure.



You should not be concerned if you receive this message, the websites can still be accessed in the same way as they could before the upgrade.   Read more...



Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy