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Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services
Do you have a question about any of our services? If so check out our askNapier Knowledge Base


If you need further help or wish to report a problem please contact the IS Service Desk:

Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


IT Bytes Twitter logoCheck out the IT Bytes Twitter Feed for tech tips & chat from Edinburgh Napier’s IS technical experts: https://twitter.com/EdNapITBytes


IT Support Twitter LogoAsk about anything related to the University’s IT services via the IS Service Desk's Twitter Feed: https://twitter.com/ednapitsupport



Latest Staff IT News


Research Management System Project Live

Research image
Information Services and the Research & Innovation Office (RIO) have been working together to deliver the Universities first Research Management System (RMS). 

We launched:

  • Phase 1 on 11th April (Award Management)
  • Phase 2 on 11th July (full system including outputs and profile management)
  • Phase 3 on 22nd December (Website integration). 


The system will support our academics through the pre award and award process,  apply for funding helping create budgets, build a project with risks, benefits, allow approval through ethics, peer and management approval. 


It also replaces ePrints as the University repository managing the deposit of outputs and the front end search and access integrated into the website. 


Research information including academic profile feed through automatically to the University website helping to promote the great research that goes on at Edinburgh Napier and the Academics who undertake it.  More about this and the support the RIO team provide is on the RIO Intranet


UniDesk Service Service Now Live!


Following the June launch of UniDesk, our new Service Management System, Information Services are delighted to announce the launch of UniDesk Self Service!


This will enable you to log and track calls anytime from anywhere 24/7, access forms and more.


Find out more...

Account Deletions for Final Year Students


As part of Information Services (IS) regular account deletion process, students leaving the University will have their University network and email accounts removed from our IS systems after they have exited from their programme of study.


These accounts will be deleted during the week of 16th January 2017


Students affected by this process will be emailed prior to the deletion taking place.  Any student who receives this email and is studying on a current programme should immediately contact their school office.


Further information can be found on the Account Deletions myNapier page.




New online Room Move system goes live

Property & Facilities and Information Services have been working together to improve our Room Move and Staff Relocation processes.


As part of our Online 1st programme of work, the new Room Move management system replaces the old download form method, with a smarter interface, online form and progress tracking functionality.


You can access the new Room Move management system here:  https://roommove.napier.ac.uk


If you have questions about the new Room Move management system please contact s.aitken@napier.ac.uk or n.mairs@napier.ac.uk



Free Software for Home Use

Via the New Software Download Service 


The new Software Download Service is now available!


It enables staff and students to download free software to their own devices.


Find out more...


SPSS 23 Now Available!


SPSS 23 is now available to staff and students on the latest version of the University image - find out how to get your PC reimaged.


Staff members who don't have the latest version of the image can install it via Zenworks - find out how to do this by visiting askNapier.  



askNapier Knowledge Base


askNapier logoInformation Services are delighted to announce the launch of the askNapier Knowledge Base.

askNapier can be accessed via the staff intranet, myNapier or directly at:  http://ask.napier.ac.uk.


Find out more...



Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy