Welcome to Information Services - IT!
Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.
If you need further help or wish to report a problem please contact the IT Support Desk:
Email: itsupport@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.
Latest Staff IT News
Trimester 3 IT Support
From Saturday 11 May until Monday 9 September the JKCC will be operating Trimester 3 summer hours.
If you wish to log a support call out of hours use IT Online Support for the fastest response. IT Online Support enables you to:
The IT Support Desk will process your call during their opening hours.
Access IT Online Support via the Online Resources section of the Staff Intranet homepage or directly at https://www.itsupport.napier.ac.uk.
Please note: If a Windows login box pops up when accessing IT Online Support off campus enter "napier-mail\" before your login ID.
Further information can be found in the IT Online Support Quick Guide.
If your call is urgent then you can telephone or email IT support 24 hours a day, 365 days a year.
Tel: ext. 3000
Email: itsupport@napier.ac.uk
Further information about contacting IT Support can be found on the Contact Us page.
Further information about opening hours can be found on the Computer Suites Portal page.
Accessing MyDrive with Internet Explorer 10
Users of Internet Explorer 10 have been experiencing an "Incompatible Browser" error message when attempting to access MyDrive. The following document gives details of a workaround:
Accessing MyDrive with Internet Explorer 10
Known Issue with Internet Explorer 8
Information Services have received reports from some IE8 users that on certain websites they are getting prompted to upgrade from Internet Explorer 7 (IE7). This is a Compatibility Mode issue and in order to resolve this you will need to remove the website from your "Compatibility View List", instructions can be found on the Internet Explorer intranet page.
Staff IT Training Programme - 2012/13
For session 2012/13 the majority of IT Training Courses will be run on an “on-demand” basis. A small number of courses have been scheduled following a review of the course waiting lists, these courses can be booked via the Events Booking System or once you have access to HR Connect you can book on an event or waiting list through self serve.
If you are interested in attending a course which is not on the current training schedule please register you interest by completing an Enquiry Form, waiting lists will be reviewed on a monthly basis and you will be contacted if there are enough delegates to run a particular course. Further information and a link to the Enquiry Form can be found on the Booking a Course page and a full list of courses and course outlines can be found on the Course List page.
Please note: the IT Training Programme is limited, if you are interested in attending a scheduled course book now to avoid disappointment!