Programme and Student Support (PASS) - School Offices
The Programme and Student Support (PaSS) Teams are often referred to as the 'school offices' and are at the heart of our academic schools for both our students and the academic community. As such they are the go-to destination for a wide range of support and advice, often sign-posting assistance available from other professional service colleagues.
The PaSS teams provide the local school administration associated with the student lifecycle, from registration (matriculation) to graduation, and the related programmes and modules. The core activities undertaken by teams vary slightly between campuses but can include offering the following professional services:
Acting as the first point of contact for general queries from colleagues and students regarding modules and programmes, whilst signposting other services.
Administration needed to support module selection and enrolment.
Timetable creation, resolution of problems and answering queries.
Student, Staff Liaison Committee (SSLC) and Boards of Study (BoS) and arrangements & clerking
Provision of transcripts, bespoke letters and completion of forms for students when required.
Supporting the Programme Assessment Boards and related processes, including marks collation & entry, paper generation and annotation, clerking, provision of expert advice and entry of decisions to the student records system.
Processing student change of circumstances requests, such as suspensions of study, withdrawal and transfers.
Supporting student retention, through communicating clearly with students.
Supporting Moodle access
Supporting Extenuating Circumstances and Academic Appeals
The local administration in support of Academic Integrity outcomes
Assessment administration, including preparation of examination papers.
Supporting student induction, Welcome Week calendars and open days