Welcome to Information Services

2020: IS Summary

2020: it didn’t turn out to be the year any of us expected.

Read, in no particular order, just some of the fantastic work achieved by IS in 2020:

2020 IS Summary

Campus Life

Visit Resource Booker to book rooms, PCs, labs, library space and equipment.

A help video is available within Resource Booker, there are also askNapier articles to help you get started.

Guidance from the Library can be found here: Library Services and Covid-19.

Computer Suites guidance for students can be found here: Computer Suites and Covid-19

Further information about Returning to Campus Life can be found on the Returning to Campus Life page.

Working from Home

Did you know, the majority of the University's online services can be accessed without being connected to the Virtual Desktop Service or Virtual Private Network.

It is recommended that you connect to services directly where possible to avoid performance or access issues.

This PDF explains what to use to access online services off campus.

Full guidance for getting started working from home can be found here

Additional Working From Home information:

Check out our Working from Home Hints and Tips
Softphones are now available enabling you to use your computer and internet connection to make and receive telephone calls, particularly valuable in the current situation - find out more.
If you need to purchase IT equipment there is currently a 6 week lead time so please place your order as early as possible.
For online meetings the University's preferred platforms are Webex and Skype which is being rolled into Microsoft Teams - find out more
Find out more about our response to the COVID-19 situation here

Contacting Information Services

View the Status of the University's Online Services via the Service Status Screen.
Browse our IS Service Catalogue to find out more about the services we offer.
Do you have a question about any of our services? Check out our askNapier Knowledge Base
Visit the Learning Technology Hub to find out more about the suite of academic technologies available to you.
If you need to Purchase IT Equipment visit the IT Procurement page.

If you need help or wish to report an IT problem please contact the IS Service Desk:

Online: https://napier.unidesk.ac.uk/

Email: ISServiceDesk@napier.ac.uk

Telephone: ext 3000 or (0131) 455 3000 externally

Twitter: @EdNapITSupport

You can also contact the Library:

Online: https://napier.unidesk.ac.uk/

Email: library@napier.ac.uk

Telephone: ext 3500 or (0131) 455 3500 externally

Twitter: @EdNapLib

What we do

We are committed to delivering and supporting high quality IT and Library systems and services, accessible anytime, anywhere to enable you to achieve your learning, teaching, research or business-related objectives.

We place innovation, collaboration and customer experience at the forefront of what we do, aiming to create a well-supported and secure environment in which our University can operate.

We achieved re-accreditation of the CSE Standard as a single department in December 2019, and retained our Cyber Essentials Plus certification after undergoing assessment in March 2020.

In 2019 we were shortlisted in the Outstanding Support for Students category of the THE Awards for our work on making the exam results less stressful for students.

Browse our IS Service Catalogue to find out more about the services we offer, you'll also find lots of information on our IT and Library intranet pages.

Check out IS Scoops for some examples of our recent work.