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Welcome to Information Services - IT


Find information on all our systems and services, the latest Information Services - IT news, links to User Guides and Hints & Tips and much more.  


View the Status of the University's Online Services

Do you have a question about any of our services? If so check out our askNapier Knowledge Base



If you need help or wish to report a problem please contact the IS Service Desk:

Email: ISServiceDesk@napier.ac.uk
Telephone: ext 3000 or (0131) 455 3000 from an external line.


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Latest Staff IT News

Multi-Factor Authentication is Coming Soon

The University is adding an extra layer of security for staff and students logging in to Office 365 accounts, by implementing a Multi-Factor Authentication (MFA) solution.  This is in response to the significant rise in reported account compromises due to phishing attacks against our institution.  Multi-factor authentication is scheduled to be rolled out to all staff and students by the end of 2019.  

Find out more..​.

MFA Image 


Windows 10 is here!​​

Information Services is working to upgrade all University PCs to Windows 10 from Windows 7. 


Windows 10 offers many benefits, including quicker start up times, smoother integration with Office 365, and shorter lead times to the most up to date software and applications. The upgrade to Windows 10 will also strengthen security, and is required to retain our Cyber Essentials Plus accreditation which we achieved in January 2019. 


All staff are asked to request to have their PC re-imaged as soon as possible, but no later than 30 November 2019.


Find out more and submit a request on the Windows 10 Project page​.



AppsAnywhere now available off campus and via Wi-Fi


Information Services are delighted to announce that AppsAnywhere is now available off campus and on wireless connected devices as well as on campus networked devices. ​




IS Service Catalogue 


We are delighted to announce the launch of the IS Service Catalogue!


Check it out here: IS Service Catalogue

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Mobile Device Registration


Information Services are currently working on a number of initiatives to improve cyber resilience at the University.  One of these initiatives is to gather information about University-owned mobile devices and laptops, to ensure that we can account for them and the information they contain.


To assist with this we have launched a self-service website for recording device ownership, which can be found at:  https://devices.napier.ac.uk/

Find out more...



Information Security Awareness Training


As you’ll have seen with increasing regularity in the news, worldwide occurrences and consequences of information security incidents and cyber-attacks are growing. As a highly-connected institution with students and staff around the globe, the University is of course a potential target for these incidents and attacks, and it is the responsibility of all staff members to help to protect the University’s information, especially personal and research data.


Information Services are pleased to announce the launch of our new Information Security Awareness training. This course will help you understand the risks and what you can do to protect the University, and yourself, by minimising the likelihood and impact of information security incidents.  Find out more...


Information and IT Strategies


The Edinburgh Napier University Information Strategy and IT Strategy are available for download. Please click on the links below to download them in pdf format.


Information is a key strategic asset and a crucial element of University business.


This Strategy provides a guide to its management, use and governance and is relevant to every single member of the University.
 Information Strategy




The IT Strategy establishes priorities for the future development of, and investment in, an information technology-based environment.


This will support the learning, teaching, research and business needs of the University and all its members.


IT Strategy