​Getting Started

When you register as a Research Student at Edinburgh Napier University you will get access to two different Information Services (IS) accounts.  

You will find guidance on when you need to use each of these accounts, how to move between accounts and where you get additional information in the document: Accessing the Universit​y's IT Services Guidance for Research Students. 

 Useful Links and Further Information 

• ​​Before you use any of the computer equipment you should work through the Cyber Security training and read the Information Security Policy. ​

• ​You will find further information about your University laptop on the Managed Laptop intranet page.

• If you need to request additional equipment for your research, you will find information and guidance on the Purchasing IT Equipment for Research page. 

• Guidance about Data Storage for Research can be found on the Storing Data page. 

• View the Status of the University's Online Services via the Service Status Screen​.

• Visit the Digital Skills​ page to find out how you can discover and build your digital capability. ​

Contact us​​​

Telephone and email support is available 24 hours a day, 365 days a year:

• The IS Service Desk is open Monday to Friday, 8:45am - 5pm (GMT).  
• Out with these hours IT support is provided by the NorMAN Helpline, in which case you'll receive a response from it.normanhelpdesk@northumbria.ac.uk.

Email: ISServiceDesk@napier.ac.uk 

Telephone: +44 (0)131 455 3000

Online: https://napier.unidesk.ac.uk from a University laptop and click Use Self-Service Portal

​