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​​Managed Laptop Service


Managed Laptop Service imageThe Managed Laptop Service:


What is The Managed Laptop Service?


A Managed Laptop means that you no longer need to use remote desktop connections or the Virtual Desktop Service to access the University network – you get the University Desktop PC experience from anywhere.


Accessing your H&S drives, HR Connect and other University applications remotely couldn’t be easier, it’s just like an ‘in-office’ experience…without actually being in the office! 


The Managed Laptop Service not only promotes and enhances mobile and flexible working but it also improves the security of our services and technical infrastructure. 

 

Colleague feedback on the Managed Laptop Service


     “I am really happy with the managed laptop, its quick and easy to get into things, really useful to have full access to the S and H drives and get all the functionality you get on your office PC.    

I also find Skype, Teams and Webex runs much better on it.      

I find it is much better than the VDS I was using previously and is much more effective for longer term home working as it replicates what you would have if you were sitting at your desk.”

Nicola Kiv​lichan - Head of Market & Student Intelligence, University Secretary's Office

 

     “My new managed laptop has transformed my working from home experience. Once logged in you are connected to all the systems and apps just as you would be at work using a PC. Access to Agresso without any further connections and to Visio from SharePoint have both been timesavers and response times have also improved.”

Alison Ramsay - Executive Support Assistant, Information Services

 

"When I first got my Laptop I thought I would be on the phone to the helpdesk for a good while trying to get it all set up, but I couldn't have been more wrong! I literally got home, plugged it in, logged in and everything just worked. And not having to log in to the Virtual Network to access my H&S drives is just a bonus."

Bernie Crolla - Engagement and Communications Partner, HR

 

How do I get my Laptop on the Managed Service?


You will need to book a slot with our Information Services AV & Learning Spaces team to get your Laptop on the Managed Service. 


This requires you to bring your Laptop to Craiglockhart Campus at your selected day/time. Appointments will take place in room 0/12 on Craiglockhart Campus. A member of our Information Services AV & Learning Spaces team will take your Laptop to begin the imaging process.


Please be advised that the imaging process can take around three hours. You will be able to stay on campus during this time (book a campus PC here), or return to campus when your Laptop is ready for collection. You will be notified when it is ready for collection. 


Before arriving to campus please ensure you have saved all your files, folders and documents on the Laptop’s local ( C  ) Drive (to either your OneDrive or external storage). The managing process will completely wipe your Laptop of all local data and any applications that you may have downloaded. Information Services will be unable to recover anything held locally once the managing process starts. 


Please also ensure that you bring your Laptop ​power supply as the imaging time may exceed your device's battery life.


Laptops must be provided in a sanitary condition. Once you arrive in room 0/12 on Craiglockhart Campus please use the antibacterial computer keyboard wipes provided to clean your Laptop.  


In line with the current COVID-19 restrictions please ensure your visit complies with the University’s Getting On Campus procedures.


 

Before you book a slot


Please make sure you

  • Save all the data (documents, files and folders) on your Laptop elsewhere (on OneDrive or external storage).
  • Are aware that the managing process will completely wipe your laptop of all local data and any applications that you previously downloaded. 
  • Follow the University’s Getting On Campus​ procedures.
  • Bring your Laptop power supply
  • Clean your laptop with wipes provided on arrival. 

Frequently Asked Questions

 
 

Q: I’ve not used my Managed Laptop for a while and now it’s not working, what do I do?

A: If it’s been longer than 3 months since you last used your Managed Laptop it will not have been able to keep itself updated and its authentication certificates will have expired, resulting in you being unable to login, access files or use University applications. If this occurs you will need to get in touch with the IS Service Desk to bring your Laptop on-campus so it can be updated by one of our campus technicians.


Q: I am a regular SITS user, can I still access SITS from the Managed Laptop?

A: At the moment the best way to access SITS from the Managed Laptop is to use a remote desktop connection to your desktop PC on Campus. To do this you will need to be added to an exception group. Please contact the IS Service Desk to request addition to the exception group.

If you do not have a desktop PC on campus to remote onto then you should use the Virtual Desktop Service.​

Information Services is currently working to improve SITS usage from the Managed Laptop.



Q:  Some of my applications do not seem to be working on the Managed Laptop, what do I do?

A:  Please be aware that when you first receive your Managed Laptop several applications such as Teams, Skype for Business and Webex might require updating. Your operating system will pick this up and request the update and restart your laptop. Please note: this may take some time. 


Q: I'm unable to access some University administrative websites on the Managed Laptop, what do I do?

A: If you are unable to access some sites that you could previously access please contact the IS Service Desk ​in the first instance. 


Q:  How do I know if my Laptop is already on the Managed Laptop Service?

A:  If your Laptop is already on the Managed Laptop Service, you will log in with your University Staff number (similar to how you logged into your campus desktop PC) and will have access to your networked (H& S) drives as well as HR Connect without needing to use the Remote Desktop Service or the Virtual Desktop Service.

To confirm if your laptop is already on the Managed Service, you can:

  • Check for the Napier “IT Support Tool” icon on the desktop

Or

  • Check if ‘Sign in to:’ shows “NAPIER-MAIL” on the Windows logon screen

Or

  • Right-click Windows ‘Start’, select ‘System’, scroll down to ‘Support’. A Managed Laptop will have ‘Manufacturer’ and ‘Phone’ listed as: “Information Services IT” and “+44 (0)131 455 3000” 


Q: Can a Mac be added to the Managed Laptop Service?

A: This service is not currently available for Macbooks but we are looking into a future service that can provide similar functionality for compatible Macbooks. 


Q:  Is the Managed Laptop Service available for Students?

A:  No, this service is currently only available to members of staff. 


Q:  Can I add my personal Laptop to the Managed Laptop Service?

A:  No, this service is only available for compatible University owned Laptops.


Q:  I can’t remote onto my Desktop PC from my managed laptop.

A:  Once your laptop is on the Managed Laptop Service you will no longer be able to use the remote desktop connection to access your Desktop PC.  This is because your Laptop is now your access to the University network. 

If there are some documents held locally on your Desktop PC that you need to get hold of please contact the IS Service Desk for assistance in retrieving these. 

In exceptional circumstances continued access to your Desktop PC may be granted for a limited period. Please contact the IS Service Desk to discuss exceptional access.  


Q:  Will I get local admin rights to install software on to my Managed Laptop?

A:  To comply with our Security and Cyber Essentials Requirements, Managed Laptop Users will not be able to request or have local Windows Administrative Rights.  

To request the addition of local software please visit our Requesting Local Software intranet page for more information or contact the IS Service Desk


Q:  Is my laptop compatible for the Managed Laptop Service?

A:  If your laptop was purchased in 2016 or earlier it should be replaced with a new Laptop which will already be on the Managed Laptop Service. To request a replacement laptop please visit the IT Procurement page.


The following Laptops are compatible with the Managed Laptop Service 


HP Elite/Zbook 8x0 G3 Win 10 x64 Driver Pack

  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP ZBook 15u G3 Mobile Workstation


HP Elite/Zbook 8x0 G4 Win 10 x64 Driver Pack

  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP ZBook 14u G4 Mobile Workstation
  • HP ZBook 15u G4 Mobile Workstation (ENERGY STAR)


HP Elite/Zbook 8x0 G5 Win 10 x64 Driver Pack

  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ZBook 15u G5 Mobile Workstation


HP Elite/Zbook 8x0 G6 Win 10 x64 Driver Pack

  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation


HP ProBook 4x5R G6 Win 10 x64 Driver Pack

  • HP ProBook 445R G6 Notebook PC
  • HP ProBook 455R G6 Notebook PC


HP ProBook 4x0 G7 Win 10 x64 Driver Pack

  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC


HP ProBook 6x0 G8 Win 10 x64 Driver Pack

  • HP ProBook 630 G8 Notebook PC
  • HP ProBook 640 G8 Notebook PC
  • HP ProBook 650 G8 Notebook PC
  • HP ProBook 650 G2

 

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