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Contact Us


Contact the IS Service Desk for 24/7 telephone and email IT support.​

Before you contact us you may wish to ch​eck the Status of the University's Online Services


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Out of hours IT support


The IS Service Desk is open Monday to Friday, 8:45am - 5pm.​ Outwith these hours, IT support is provided by the NorMAN Helpline, in this case you'll receive a response from it.normanhelpdesk@northumbria.ac.uk.


Please note: whilst the out of hours support staff will be able to resolve the majority of queries there will be some occasions when your call will be logged and dealt with during core service hours, in this case you will be given a NorMAN call reference number.



UniDesk Self-Service Portal


​Support calls logged via the UniDesk Self-Service Portal will be handled during the IS Service Desk opening hours.  


​To find out how to log and track calls and for more information on UniDesk visit askNapier and search for "UniDesk". 



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