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YOU ARE HERE: Skip Navigation LinksEdinburgh Napier Staff Intranet > Service Depts > IT > Contact Us

Contact Us


Contact Us imageInformation Services can be contacted 24 hours a day, 365 days a year!

Before you contact us you may wish to:

You can contact us by:

If you're on campus you can also use the ​​IT Support Tool (on campus)

Log and Track your own Calls


UniDesk Self Service enables you to log and track calls anytime from anywhere 24/7!


To find out how to log and track calls and for more information on UniDesk visit askNapier and search for "UniDesk".


Please note:  all calls logged via self service will be handled during our advertised opening hours which can be found below.


Contact the IS Service Desk by Telephone or Email


Information Services provide telephone and email support to staff and students 24 hours a day, 365 days a year.

Tel: +44 (0)131 455 3000
Email:  ISServiceDesk@napier.ac.uk.

  • The IS Service Desk provide telephone and email support during core hours. 
  • Out of hours support is provided via the NorMAN Helpl​ine​.

A summary of IS Service Desk support cover can be found below:

Core Hours 

Out of Hours

Mon - Fri           8:45am - 5pm

All other times


Provided by:  IS Service Desk

Provided by:  Nor​MAN



Tel: +44 (0)131 455 3000
Email: ISServiceDesk@napier.ac.uk.

Please note:  if you email the IS Service Desk out of hours, you will receive a response from the NorMAN email address rather than the IS Service Desk.


Please note: whilst the out of hours support staff will be able to resolve the majority of queries there will be some occasions when your call will be logged and dealt with during core service hours, in this case you will be given a NorMAN call reference number.


Further information about Library out of hours support can be found on the Library intranet pages


IT Support Tool 


IT Support Tool iconWhen working on campus you can submit queries, files and desktop screenshots directly to the IS Service Desk using the IT Support Tool icon on your University workstation or Managed Laptop. 


Further information can be found in the IT Support Too​l Guide ​

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