Working from Home - Hints and Tips
This page focusses on answers to your Frequently Asked Questions, Training and Guidance and insider Top Tips.
Information from the Library can be found here.
We've pulled together these FAQs based on the top queries coming in to the IS Service Desk:
Connecting Remotely
How do I connect remotely?
For most users, we would advise the use of a managed laptop, which will give seamless access to services with no need to connect to an office desktop PC. If you don’t already have access to a managed laptop you can request one via the Managed Laptop intranet page.
If you don't yet have a managed laptop you can use the Virtual Desktop Service (VDS). You access the VDS by installing a VMware Horizon Client, further information and instructions are available on the Virtual Desktop intranet page.
Software and Services
How do I access SITS?
SITS Vision Live (Remote) will enable you to connect to SITS from a managed laptop. This virtual application has been released to help manage some of the performance issues experienced while accessing SITS off campus.
SITS Vision Live (Remote) can be accessed through VMware Horizon Client and full details on how to install and use it are available at: SITS Vision Live (Remote)
If you have any issues installing VMware Horizon Client, please contact the IS Service Desk. Please contact the Student Systems team if you are having any problems accessing SITS.
How do I access Agresso?
You can access Agresso using Agresso (Remote) from a managed laptop. It can be accessed through a VMware Horizon Client and full details on how to install and use it are available at: Agresso (Remote).
If you have any issues installing VMware Horizon Client, please contact the IS Service Desk.
How do I access HR Connect?
How do I access a data area (H drive or S drive)?
You can use a Managed Laptop or the Virtual Desktop Service to access the University’s networked data areas such as your personal data area (H drive) or shared, departmental data area (S drive).
Can I access Autodesk off campus?
Can externals with a limited associate account access SharePoint?
Yes, however they need to log in using a slightly different procedure - find out how
Communicating
Are softphones available for staff members?
Yes, softphones are now available for all staff members - find out more
Can I use MS Teams?
Yes, find out more about MS Teams.
Can I put an out of office message on a generic mailbox?
Yes, you can do this via Outlook on the Web - find out how
Information Security
What do I need to do to secure my devices?
The Secure your Devices blog article from our information security team gives guidance on protecting your devices.
How do I spot a phishing email?
Unfortunately there are a lot of phishing emails doing the rounds at the moment, guidance on how to deal with these can be found on the National Cyber Security Centre website.
If we've not answered your question you can check our askNapier knowledge base or contact the IS Service Desk.
Check out this video by our own Steve Yorkstone, giving tips on working with screens and webcams:
These helpful articles were created by IS colleagues as they adapted to home working:
We've come across these guides on the web which we also found useful: