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Your Email

 

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Each staff member at Edinburgh Napier University is supplied with a Microsoft Outlook email account hosted on Office 365, which provides 50GB mailbox capacity. 


When using University email please be aware of the following:

  • Office 365 email is hosted by Microsoft in the Cloud. The University does not take a separate backup of the email service. The only (general access) data areas that we back up are H: & S: drives and SharePoint which should be used for the storage of University records.
  • Email records should be saved to SharePoint or H: / S: drives which are backed up.
  • Deleted items from mailboxes may be recoverable but if items are deleted in a folder then the folder structure will not be restored when attempting to recover the files (i.e. they are restored into a flat file structure in the inbox).

Further guidance on managing email records can be found on Governance Services Email Management intranet page.


User Guides and Training

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 Microsoft Outlook guidance can be found on the Microsoft website​


Frequently Asked Questions 

 

Click on the askNapier button to search the Knowledge Base or click on a link below:

 

 

MS Outlook FAQs







Outlook on the Web (Office 365) FAQs




Generic Mailbox FAQs


What is a generic email account?

How do I get a generic email account created?

Can any staff member have a generic email account?

Are there any rules and regulations when using a generic email account?

How do I gain access to a generic mailbox using Outlook?

Can I access a generic email account via the web?

How do I give others access to a generic email account?

What are the different permissions on a generic email account?

Can I log directly into a generic email account?

Why can I not have the password to a generic email account?

What email address will my generic account have?

How do I put an out of office message on a generic email account?

 
 

Further Information

 

Did you find what you were looking for?  You may also find the following pages useful:

 

Email Security

Email Encryption

Remote Access to Email

Mobile Devices (includes information on setting up your device to access University email).

 

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