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Your Email


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Each staff member at Edinburgh Napier University is supplied with a Microsoft Outlook email account hosted on Office 365, which provides 50GB mailbox capacity. 

When using University email please be aware of the following:

  • Office 365 email is hosted by Microsoft in the Cloud. The University does not take a separate backup of the email service. The only (general access) data areas that we back up are H: & S: drives and SharePoint which should be used for the storage of University records.
  • Email records should be saved to SharePoint or H: / S: drives which are backed up.
  • Deleted items from mailboxes may be recoverable but if items are deleted in a folder then the folder structure will not be restored when attempting to recover the files (i.e. they are restored into a flat file structure in the inbox).

Further guidance on managing email records can be found on Governance Services Email Management intranet page.

Accessing your Email Account

You can access email through the Outlook app on any University desktop, including managed laptops.  Guidance for accessing email via the Office 365 Outlook interface can be found on the Office 365 intranet page.​ 

User Guides and Training


 Microsoft Outlook guidance can be found on the Microsoft website​

Frequently Asked Questions 

MS Outlook FAQs

Outlook on the Web (Office 365) FAQs

Generic Mailbox FAQs

What is a generic email account?

How do I get a generic email account created?

Can any staff member have a generic email account?

Are there any rules and regulations when using a generic email account?

How do I gain access to a generic mailbox using Outlook?

Can I access a generic email account via the web?

How do I give others access to a generic email account?

What are the different permissions on a generic email account?

Can I log directly into a generic email account?

Why can I not have the password to a generic email account?

What email address will my generic account have?

How do I put an out of office message on a generic email account?


Further Information


Did you find what you were looking for?  You may also find the following pages useful:

Email Encryption

Remote Access to Email

Mobile Devices (includes information on setting up your device to access University email).