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Printing Using the Multi-functional Devices

 
 

MFD imageYou can print from the Multi-Functional Devices (MFDs) taking advantage of secure printing and follow-me printing.

 

This page explains how to print using the MFDs.  

 

How to Submit a Print Job

How to Check Print Jobs Pending Release

Best Practice Printing

Frequently Asked Questions

Further Help and Information

 
 

How to Submit a Print Job

 

There are 3 ways of submitting a print job:

 

1. Send your print job to the print queue from your desktop computer.

2. Send your print job via the Web Print webpage

3. Email your print job to the MFD printer.

 

Once you've submitted your job(s) you can collect it from an MFD.

 

To send your print job to an MFD from a desktop computer:

  • When you're ready to print your file, select File and Print.
  • Choose the Follow Me Q print queue from the list of printers:MFD Print Queue Image
  • Select the relevant print options including number of copies, stapling and whether or not you wish to print double sided.  Please note: by default your document will print in black and white and double sided, if you wish to print in colour and / or single sided select the relevant options from the Print dialog box.
  • Click Print.

 

 

To send your print job to an MFD from web print:

  • Log in to the print service:  https://studentprint-1.napier.ac.uk:9192/user using your Edinburgh Napier University login ID and password.
  • Select Web Print.
  • Select Submit a Job.
  • Select the Print queue: studentprint-1\Follow Me Q
  • Select “2. Print Options and Account Selections
    *Optional - Select a Shared Account to charge to.
  • Enter the number of copies that you require.
  • Select “3. Upload Documents
  • Select “Browse…” and select document to print (must be a Microsoft Office, or PDF document)
  • Select “Upload & Complete
  • Your job will be submitted, rendered and held in a queue if successful.

A full procedure including screenshots can be found on the Sending your Print Job to an MFD using Web Print document.

 

To email your print job to the MFD printer:

  • Staff and students must use their Edinburgh Napier University email account to email a job to the MFD.
  • Address the email to: print@napier.ac.uk no message or subject line is required.
  • Attach the file (must be a MS Office or PDF document) to the email, and send the message.
  • You'll receive a reply from "Client Services" which will include a link which you must follow to confirm the print job.
  • You'll then be taken to the print service webpage.

 

To collect your print job from an MFD:

  • Scan your staff ID card using the card scanner:

            ID card reader

  • If you don't have your staff ID card you can log in to the MFD using your University login ID and password by clicking on the Alternate Login button:

MFD Home Screen image 

  • Click the Print Release button:

Print Release image 

  • Tap the document you wish to print:

                Image of Held Print Jobs

  • Click Print.

 

Remember to log out!

  • Click on the key button.
  • Choose Log Out.
 

For further information refer to the MFD How to Guide from Xerox. 

 

 

How to Check Print Jobs Pending Release

 

To check your print jobs pending release:

Print Jobs Pending Release 

  •  From the navigation bar on the left click Jobs Pending Release.   You'll see a list of your print jobs:

Print Jobs Pending Release

 

 

Best Practice Printing

 
Think before you print!

 

Consider whether something should be printed. Can any of the following apply?

Can you:

  • Use SharePoint sites to share and edit work with colleagues?
  • Display agendas, minutes and other documents on a screen for meetings?
  • Use your laptops, iPads, or other personal devices to access papers?
  • Use MFDs to scan to email or USB drive instead of photocopying documents?
  • Email documents or web links to yourself?

 If you still need to print, can you:

  • Print only black and white?
  •  Print in duplex (use both sides of the paper)?
  •  Print only the parts of a document you need instead of printing the whole document?
  •  Send it to the Print Room if it’s a large print job?

For further information view the University's Print Policy.

 
 

Frequently Asked Questions

 

What is a Multi-Functional Device? 
What if I don't have a University ID card or I've forgotten my card?
Where will the MFDs be located?
What is secure printing? 
What is follow-me printing? 
How do I print in colour?
How do I cancel a print job?
Can I print from a USB device?
Can I submit a secure print job?
Can I use other paper (for example: with pre-printed letterheads, colour or card)?
Can I print from a laptop?
I have a large print job to submit, is it OK to print this on the MFD?
How do I print an A3 PowerPoint colour poster using follow-me printing?
I'm unable to print, what do I do?
I'm a staff member and I have no print credit, what do I do?
Why is my print balance so high?
What are the print costs?
How do I order paper for the new MFDs?
What happens if I release a print job and then the MFD jams?


 

Q: What is a Multi-Functional Device? MFD image
A: 
A Multi-Functional Device (MFD) refers to a device that can print, copy and scan. The Xerox MFD’s that are being installed will also facilitate document enlargement and reduction, duplex printing, stapling, scanning to email and scanning to USB.

 

Q: What if I don't have a University ID card or I've forgotten my card?
A:
You can also log in to the MFD using your University login ID and password.

 

Q: Where will the MFDs be located?
A:
An MFD device will be located within a short distance of everyone’s work space. The full list of locations can be found in the MFD Locations Spreadsheet.

 

Q: What is secure printing?

A: Secure printing means that:

  • You must log in to the network before you can send documents to print
  • You must log in to the printer or swipe your ID card before you can release your print job, meaning that no-one else can release it
  • Your documents are stored securely on our server while waiting to print
  • You only retrieve jobs when and where you need them, so your print-outs are not left unattended
  • Any print jobs not released are deleted after 24 hours
  • You can print via email to the print server
 

Q: What is follow-me printing?

 

A:  Follow-me printing allows you to collect your printing from any printer across the University.

 

Q:  How do I print in colour?

A:  To print in colour:

  • From the Print dialog box click Printer Properties:

Print Properties image 

  • Select the Image Options tab and un-tick the "Xerox Black and White Conversion" checkbox.
  • Click OK:

 

Q:  How do I cancel a print job?

A:  To cancel a print job:

  • Log in to the print service: https://studentprint-1.napier.ac.uk:9192/user using your Edinburgh Napier University login ID and password.
  • Click on the Jobs Pending Release button.
  • Locate the document you wish to cancel and click on the Cancel button which can be found in the Action column on the far right.

 

Q:  Can I print from a USB device?

A:  No unfortunately it's not currently possible to print from a USB device.

 

Q:  Can I submit a secure print job?

A:  Yes, the following instructions explain how:

How to Submit a Secure Print Job

 

Q: Can I use other paper (for example: with pre-printed letterheads, colour or card)?
A: 
Yes, you can use the manual input tray (tray 5) on the device.

 MFD image

 

Q:  Can I print from a laptop?

A:  You can print from a laptop via the Web Print service using a Wireless connection.  Instructions can be found in the Printing from the Wireless Service document.

 

Q:  I have a large print job to submit, is it OK to print this on the MFD?

 

A:  If your print job contains over 250 sheets then you should send it to Print Services

 

Q:  How do I print an A3 PowerPoint colour poster using follow-me printing?

A:  Instructions can be found in the guide for printing an A3 PowerPoint poster.

 

Q:  I'm unable to print, what do I do?

A:  In the first instance you should contact the IS Service Desk.

 

Q: I'm a staff member and I have no print credit, what do I do?

A:  In the first instance you should contact the IS Service Desk. 

 

Q: Why is my print balance so high?

A:  The print balance shown is for your shared (departmental) PaperCut account.  The balance relates to all the prints/copies undertaken against each account since the service went live.  The amount will increase as staff sharing an account perform prints / copies.

 

Q:  What are the print costs?

A:  Details of print costs can be found on myNap​ier.​

 

Q: How do I order paper for the new MFDs?

A: If paper is required the individual super users or print champions should follow the MFD Paper Ordering procedure.

 

Q: What happens if I release a print job and then the MFD jams?

A:  If a released print job gets stuck at an MFD for whatever reason (e.g. paper out / toner out / paper jam), you should press the Job Status button which shows the internal job queues and job statuses, from there you can cancel/delete your own job off the MFD and then re-submit and release at an alternative MFD if required.

Please note:  to maintain print job security Information Services will purge the internal job queue on the MFD when it is restarted.

 
 
 

Further Help and Information

 

If you need further help or would like more information contact the IS Service Desk in the first instance:


Email: ISServiceDesk@napier.ac.uk

Telephone: ext 3000 or (0131) 455 3000 from an external line.