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Adobe Creative Cloud

The Adobe Creative Cloud (Adobe CC) applications are available for staff members to download and install using an Adobe Creative Cloud Desktop App

To use and install the Adobe CC applications, you need to be licensed with the All Apps Complete Plan for staff (equivalent to the Adobe at Home service).   If you haven’t been set up, or you are not sure, please contact the IS Service Desk

Adobe CC Frequently Asked Questions

I am unable to open Acrobat DC from the Adobe Creative Cloud Desktop App, what do I do?

There is a known issue with Acrobat DC on some devices where it cannot be opened from the Adobe Creative Cloud Desktop App.  When the issue occurs Acrobat DC is listed as being installed but the open button is greyed out.  

If you experience this issue you can try using Acrobat Reader as it is now capable of many of the functions that only Acrobat DC could carry out (e.g. signing documents).

If Acrobat Reader doesn’t meet your needs please contact the IS Service Desk ​– they will perform a fix on the device.  In the meantime you will be able to access Acrobat online by visiting:  https://documentcloud.adobe.com/.  

Can I access Adobe CC from home?

If you would like Adobe CC for your home machine please contact the IS Service Desk.  They’ll authorise your request and provide you with a link which you can use to install the software on your home machine. You should then follow the instructions in the guide below: 

Where can I find further help using Adobe Creative Cloud (CC)?

Further help using all of the Adobe CC applications can be accessed via the Adobe website: