MCL Medics - Employee Assistance Programme

Staff Support and Counselling

MCL Medics is the University's Employee Assistance Programme provider and they provide a free, confidential and independent resource to help employees balance their work, family and personal lives.  This service is available 24 hours a day, 7 days a week, 365 days a year by phone, e-mail, online or through their APP and provides information, resources and counselling on any of the challenges that life may bring.

The EAP service is strictly confidential. They won’t alert anyone in the employee’s team, department or the University that they have used their services. Employee privacy is important to them, so their records are kept separate from any medical or personnel files ENU or the employee’s doctor keeps. In fact, no one has access to the EAP records except for EAP.  

MCL Medics also provides support for line managers for instance with workplace issues such as having difficult conversations and managing difficult situations.

 
Employees can book services discreetly through their app (search MCL Medics EAP), or website, in under a minute to meet with their experts face to face, or online. Ultimately, it’s whatever the employee feels comfortable with. Employees can join the app to benefit from counselling with specialists alongside access to a library of health and wellbeing information. From yoga sessions to science-backed articles, it’s all at employee’s fingertips free of charge. 

MCL Medics allow employees to book counselling sessions and manage their own bookings through the App or website. Counselling sessions are also available for immediate family members.

How to access the EAP

To log on and use the EAP services, employees first need to create an account with a password. This also allows employees to access the App from their personal phones.

Step 1 – Click on the MCL Medics website and then click REGISTER (top right hand corner)

Step 2 – Employees are prompted to add the ENU unique code : 646408

Step 3 – Employees are then requested to add their personal information (name, email address, DOB) and prompted to create a unique password

Step 4 – Employees then have access to the EAP site and it is suggested they save a favourite on website favourites for easy access

Step 5 – Once Employees have created a password, they can then download the MCL Medics EAP App on their personal phone.

Important – The website registration process must be completed first to create a unique password to gain access on the App.

Phone – 0808 196 1441 (freephone)

Email – eap@mcl-medics.com

website

A full EAP User Guide can be found here, and FAQs can be accessed here. 

Topics

MCL Medics can provide advice, information and assistance on a range of topics, see below list detailing examples of the topics covered, however, this is not an exhaustive list. You can contact MCL Medics for support on anything that matters to you.

MIND

Focus on sleep, stress, anxiety, mental health awareness and wellbeing. Evidence based articles, meditation and relaxation techniques.

FITNESS

Wellness content that will help you make better choices featuring videos, articles and tool kits by qualified fitness instructors and physiotherapists

NUTRITION

Bitesize nutritional information, videos, myth busting facts and content highlighting the benefits of different diets.

LIFE

Information and assistance to support you in life: relationships and family, childcare and eldercare, work issues, debt support, planning for the future/retirement, financial and legal and much more.

Link with Occupational Health

Our EAP service works in conjunction with the University's Occupational Health (OH) Provider. In some circumstances when a line manager refers an employee to Occupational Health, the OH Adviser may consider that a referral to MCL Medics would also be beneficial, this would be discussed and agreed with the employee prior to actioning.​​​

​​​​