MCL Medics - Employee Assistance Programme
Staff Support and Counselling
MCL Medics is the University's Employee Assistance
Programme provider and they provide a free, confidential and independent
resource to help employees balance their work, family and personal
lives. This service is available 24 hours a day, 7 days a week,
365 days a year by phone, e-mail, online or through their APP
and provides information, resources and counselling on any of the
challenges that life may bring.
service is strictly confidential. They won’t alert anyone in the employee’s
team, department or the University that they have used their services. Employee
privacy is important to them, so their records are kept separate from any
medical or personnel files ENU or the employee’s doctor keeps. In fact, no one
has access to the EAP records except for EAP.
MCL Medics also provides support for line managers
for instance with workplace issues such as having difficult conversations
and managing difficult situations.
Employees can book services discreetly
through their app (search MCL Medics EAP), or website, in under a minute to meet with their experts face to face,
or online. Ultimately, it’s whatever the employee feels comfortable with. Employees
can join the app to benefit from counselling with specialists alongside access
to a library of health and wellbeing information. From yoga sessions to
science-backed articles, it’s all at employee’s fingertips free of charge.
MCL Medics allow employees to book counselling
sessions and manage their own bookings through the App or website. Counselling
sessions are also available for immediate family members.
How to access the EAP
To log on
and use the EAP services, employees first need to create an account with a
password. This also allows employees to access the App from their personal
Step 1 –
Click on the MCL Medics website and then click REGISTER (top right hand corner)
Step 2 – Employees are prompted to add the ENU unique code : 646408
Step 3 – Employees are then requested to add their personal
information (name, email address, DOB) and prompted to create a
Step 4 – Employees then have access to the EAP site and it is
suggested they save a favourite on website favourites for easy access
Step 5 – Once Employees have created a password, they can then
download the MCL Medics EAP App on their personal phone.
Important – The website
registration process must be completed first to create a unique password to
gain access on the App.
Phone – 0808
196 1441 (freephone)
Email – firstname.lastname@example.org
EAP User Guide can be found here, and FAQs can be accessed here.
MCL Medics can provide advice, information and
assistance on a range of topics, see below list detailing examples of the
topics covered, however, this is not an exhaustive list. You can contact MCL
Medics for support on anything that matters to you.
Focus on sleep, stress, anxiety, mental health
awareness and wellbeing. Evidence based articles, meditation and relaxation
Wellness content that will
help you make better choices featuring videos, articles and tool kits by
qualified fitness instructors and physiotherapists
information, videos, myth busting facts and content highlighting the benefits
of different diets.
Information and assistance to
support you in life: relationships and family, childcare and eldercare, work
issues, debt support, planning for the future/retirement, financial and legal
and much more.
Link with Occupational Health
Our EAP service works in conjunction with the University's
Occupational Health (OH) Provider, Optima Health. In some circumstances when a line
manager refers an employee to Occupational Health, the OH Adviser may
consider that a referral to MCL Medics would also be beneficial, this
would be discussed and agreed with the employee prior to