​Our Enabling Cultural Statement

What makes Edinburgh Napier University’s Student & Academic Services a great place to work?

We put the delivery of an excellent, personalised and comparable student experience at the heart of everything we do. We are a professional and inclusive team who are committed to making a difference to our students’ lives and enabling their success.

What does Edinburgh Napier University’s Student & Academic Services hope to achieve?

We are driven to deliver customer-focussed recruitment, outreach, admissions and conversion activities; to offer excellent, responsive, personalised student experience across our 3 campuses; to enhance our online services and communications to applicants,  students and staff; to adopt a continuous improvement approach to the delivery of our services and to build innovation, enterprise and citizenship skills amongst our students.

What is important to Edinburgh Napier University’s Student & Academic Services?

We pride ourselves on being innovative, ambitious and providing modern, effective and valued services to our students and our academic community.

How will we support cultural change?

We will contribute to transforming the University culture by challenging current thinking, listening & responding to feedback, and reviewing what we do and how we do it. We will empower our leaders and managers to develop and stretch the capabilities of individuals and to encourage active dialogue with their staff about the contribution they make to Strategy 2020 and to the Directorate's vision and plans. We will have meaningful conversations with staff through the PDR process about their job as a whole and their contribution to our strategic objectives, recognising that staff are entitled to know what is expected of them in their job and how they are expected to do it. We will equip our staff with the tools they need to be effective in their roles, using learning and development to build professional expertise and enhance performance. We expect staff to demonstrate the University’s values and associated behaviours at all times and to put customer service at the heart of their team’s roles and activities. We will find ways to recognise and celebrate success, and to actively engage staff in the University community. We will create dynamic working spaces which encourage successful collaboration and creative team working.