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IT User Account Management


Together with our colleagues from the IT Support Desk we have reviewed our IT account management process and identified a number of changes that will remove the need for users and their line managers to advise HR and IT of changes seperately.   


So, when someone joins us, changes their name, changes jobs or leaves  the University the IT Support Desk will be advised of this by HR. 


To make a change to a user/email account or the staff directory HR Connect must be updated first.   All changes need to be notified to HR as early  as possible in order for them to be processed and IT notified.   


The benefits of this change are that:


  1. Line managers/users do not need to advise both services of any changes
  2. User accounts are available to staff on day 1, subject to department providing sufficient notice and all relevant documentation being completed.
  3. Staff changes are reflected in our directories and user accounts quickly
  4. Leavers accounts are closed timeously, or appropriate action taken to ensure that where ongoing access to information is required, this is managed.